Modern social etiquette and eloquence

Chapter 8 Life etiquette and eloquence (5)
(4) Greetings in kind.Greetings and blessings can be expressed with gifts.The gifts given don't focus on high or low or how much.If a friend is suddenly caught in a fire, when greeting him, bring a clean bedding. Although it is not very expensive, it properly expresses his sincere concern for him.

[-]. Shopping Etiquette

When buying things in the store, you should greet the salesperson politely, and wait patiently for a while when the salesperson receives other customers. Don't keep calling "comrade" and "master", let alone knock on the counter with your hands.It is very impolite to pull the corners of the clothes and sleeves of the salesperson, and it is easy to quarrel with them, which attracts crowds and is unseemly.

So what etiquette should you pay attention to when shopping?

1. Decide what to buy first

Before shopping, determine what product you want to buy, specifically what style, color, quality, and price you want to buy, and then ask the salesperson to take the item out after you confirm it.Never bother the salesperson multiple times without knowing what you want to buy.If you just want to see but don't want to buy, it is best not to bother the salesperson, otherwise unpleasant things may happen.

2. Watch your tone of voice

"Consumer is God".But this does not mean that consumers can yell and boss sales staff.A well-educated consumer will pay attention to the corresponding etiquette norms when shopping, and will talk to the salesperson in a calm, tactful, and smiling manner.When the salesperson is busy with other customers, wait patiently and don't point fingers or knock on the counter with your hands.

3. Don’t be critical
When selecting products, don't be overly picky. If the time is too long, it will affect the salesperson to take care of other customers.If there is no satisfactory product after selection, you can politely say to the salesperson: "Sorry, please take the product back. There is no style I like here. It has caused you trouble after choosing for so long. Please forgive me." . ” Handle easily stained and damaged goods with care, and if they are stained, they should be bought or compensated.Do not touch products that are prohibited from touching.

4. Avoid arguments
When shopping, if you encounter a salesperson with a bad attitude, don’t quarrel with him. If necessary, you should reason and explain the situation patiently and calmly. If the salesperson is unreasonable, you can report it to the leader and ask for help. solve.

5. The exchange of goods should be considered according to the situation

Many times, people don't check carefully when they buy the goods, and after buying them back, they find that the goods are damaged or the salesperson has taken the wrong style. At this time, most people will ask the salesperson to change them. However, changing goods sometimes causes troubles. It’s okay to meet a talkative salesperson, but you have to spend a lot of time when you encounter a difficult salesperson. When encountering this kind of thing, you must insist on changing if you can, and don’t force it if you can’t change.

6. Check the payment amount
When checking out, if you find that the salesperson has given the wrong money, you should kindly remind and explain the situation, and you must not argue endlessly with the salesperson.After paying the money, don't forget to say "thank you" to the salesperson who served you.

[-]. Telephone etiquette

The telephone has now become a modern communication tool, which can help us deliver messages and obtain information.When you make a phone call, the person on the other end of the phone cannot see your face and posture, so the other party's impression of you depends entirely on the content and voice of your conversation.Therefore, the tone and expressiveness of the phone are very important.When making a phone call, it is best to use a natural tone, and there is no need to raise it, let alone put on airs and make a coquettish voice.When speaking, you should speak clearly and maintain a normal speed to make people sound clear and clear, just like talking face to face, so that your smile and enthusiasm can be conveyed to the other party naturally.

The average person always says "Hello" when they hear the phone ring.The caller asked: "Is XX Wang there?" or said "I'm sorry, please call XX Wang to answer the phone for me."If the person you are looking for is not available, the person who answers the phone should take the initiative to ask if you have anything to tell.The best way is for the caller to leave his name and phone number to the other party, and ask him to tell his friends, and he will call back when he comes back.

When using the phone to contact work during working hours, try to make the call 10 minutes after the other party goes to work and 10 minutes before the end of get off work. At this time, the other party can listen to you carefully without feeling rushed.Business phone calls should be concise and clear, and unnecessary conversations should be avoided.

It is not appropriate to call classmates, colleagues, and friends at home after 8 o'clock in the morning and before 10 o'clock in the evening. It is not appropriate to be too early or too late.Unless there is something important to inform or discuss.

When calling someone you don't know well, take the initiative to give the name first.For friends who cannot hear your voice on the phone, you should also report your name immediately, and you should not let the other party "guess" who you are.

When using a public phone, the stress diagram should be brief.so as not to interfere with other people's use of the phone.

Make sure you have the correct number before calling, so as not to disturb other people by "dialing from memory".If you dial the wrong number, you should apologize to the other party.When you receive a wrong call, tell the other party gently: "You made the wrong call." A rude and impatient answer will not only make the other party disgusted, but also make people around you have a bad impression of you.

When the phone is used up, put down the phone gently without using too much force.

Never joke on the phone.If the phone rings frequently at home, and the other party hangs up immediately when you answer it, or makes obscene remarks, you must report it to the telephone company immediately. They have a special agency to deal with such matters.Maybe this is not a joke, but a thief throwing stones to ask for directions, to see if there is anyone at home, so as to wait for an opportunity to strike.

Thirteen, dining out etiquette

Now, eating in a restaurant has become a necessary part of daily life, so whether you are eating in a restaurant by yourself, your family, with friends, or entertaining others, you must pay attention to dining etiquette, because this is the concentration of a person's quality and self-cultivation. reflect.

1. Select and arrive at the restaurant

The first thing a host should consider is the choice of restaurant.Do your guests prefer exotic food or good common cooking?If they are coming from out of town, do they have clothes appropriate for going to a fancy hotel?If a man invites a girl to dinner, should he consider whether she prefers a small, intimate place, or somewhere with a good band to dance to?
After choosing and arriving at the restaurant, the man should generally give the lady a position that can face most of the restaurant and can be close to the wall or window, and don't arrange the lady at the intersection of the road where people come and go.When two girlfriends meet in a restaurant, they can choose a seat by the window or against the wall.It is a principle of social etiquette that no matter who arrives at the restaurant first, he should leave a better seat for the person who arrives later.

When you need to order food in a larger restaurant, if the owner has already made arrangements, the guests don't have to ask.But no matter what kind of dish is served, whether it suits your taste or not, guests should eat a little.If the host has not arranged in advance, after the waiter delivers the menu, the host can ask the women present to order.When ordering, the price should be moderate, and don't choose too expensive ones, unless you know the owner's economic strength very well, but it is not advisable to order the cheapest ones, lest the host misunderstands you and is afraid that he can't afford the money.

2. Table etiquette
(1) Attention should be paid to politeness at the table.If you want to smoke at the table, you should ask for the consent of the lady.When smoking, don't let the green smoke linger on other people's faces, and don't spit clouds at your friends.

(2) If there is any special situation during the meal, such as foreign objects in the food, quality problems, etc., you can negotiate with the waiter politely, don't lose your temper, refuse to let go, and don't argue endlessly.

(3) If you see an acquaintance or acquaintance on a nearby seat in a restaurant, you can go up to greet them, but don't stay too long, so as not to affect other people's dining or hinder traffic.

(4) When there are many people in a restaurant or restaurant, you should speed up your meal and leave in time after eating to facilitate others to eat.Later people should stand at the door and wait, not standing next to those who are eating.

3. Pay the bill
When paying the bill, the host does not let the guest see the total, but simply puts the money on a small plate and nods to the waiter that he can take it.The waiter will bring you the change.If the owner finds that there is a miscalculation on the bill, he should signal to the waiter and point out the mistake quietly, and the waiter will correct it.Try not to create "disputes" under any circumstances.

[-]. Smoking Etiquette

There are many smokers in the society. If smokers only care about their own enjoyment of smoking and ignore the distress of non-smokers, it is impolite.

Whenever friends get together, people are always used to respect each other with smoke.When you pass cigarettes to a friend, it is best to pass up the open cigarette case and ask the other party to take one, then take out the lighter or match and light it for the other party, and then take another one for yourself.At the same time, ashtrays should be prepared.

When smoking, do not inhale until your hands are hot or near the filter tip, and do not spray the smoke on other people's faces, otherwise it will arouse disgust from others.Young people who smoke cigars or hold pipes can make people feel out of place.Talking to others with a cigarette in your mouth will appear disrespectful.

When you are a guest, don't throw ash and cigarette butts on the ground of the host's house, and don't throw unextinguished cigarette butts in the ashtray, so as not to make people around feel uncomfortable with the smell of smoke and cigarette butts.

People who smoke should bring their own cigarettes, even if the careful hostess has a whole box of cigarettes; she will still appreciate the guest if he does not smoke completely from the box.

If you want to smoke, ask the people around you to also smoke, which is also a kind of courtesy, but you don't have to spread the smoke far.

If a woman is a smoker, she should bring her own matches or a lighter and light her own cigarette at the same time.A man standing next to a woman should light her cigarette.

Smoking should be limited when around non-smokers.Especially when a smoking man is with a non-smoking woman, consent must be obtained before smoking.Or there are pregnant women present, let alone smoking.

Smoking is not allowed in places marked with "Do Not Smoking" signs, and smoking is not allowed in some public places such as cinemas, museums, exhibition halls, churches, and buses, but you can go to the lounge or specially set up smoking rooms to smoke.

(End of this chapter)