Modern social etiquette and eloquence

Chapter 15 Workplace etiquette and eloquence (3)
Before holding a work meeting, relevant leaders must first determine the theme of the meeting, including the name of the meeting.After the theme is determined, the staff responsible for preparing for the meeting should plan the scale, time, agenda and other matters of the meeting around the theme of the meeting.The division of labor should be clear, and tasks should be assigned to individuals.

(2) Notice to be issued
Before the meeting is held, all participants should be notified in advance. If relevant leaders or guests from other units need to be invited, an invitation letter must be sent to them in a formal form, and a special person will be sent to deliver it.

The following two aspects should be paid attention to when planning to issue a meeting notice.

(1) The content of the notification is specific and detailed.The content of the working meeting notice generally includes: title, theme, meeting time, attendees, registration time, and registration location, etc. 6 key points.When writing the notice, its completeness and normativeness should be guaranteed.

(2) Grasp the delivery time.After the meeting notice is written, the participants should be notified in time without delay, so as to avoid absenteeism.

(3) Prepare documents and materials
Meeting documents and materials should be prepared before the meeting. Relevant leaders of the unit should carefully consider the drafting of documents and materials, mainly including meeting agenda, opening speech, closing speech, keynote report, conference resolutions, typical materials, background introduction, etc.Documents that need to be issued before the meeting must be distributed to the participants in a timely manner.

(4) Routine preparation

Before the work meeting is held, the specific details cannot be ignored, such as arranging the venue, purchasing meeting supplies, etc.

(1) Arrange the venue.Choose the venue for the meeting, arrange the tables and chairs needed for the meeting neatly, and prepare all necessary supplies such as air conditioners, recordings, ventilation equipment, cameras, etc.The supplies needed for the meeting need to be adjusted in advance to avoid trouble after the meeting.

(2) Purchasing meeting supplies.Pens, ink, paper, folders, business cards, beverages, audio-visual equipment, etc. are indispensable during the meeting. These meeting necessities should be fully prepared before the meeting.

2. Etiquette during the meeting

The relevant personnel responsible for the specific work of the meeting shall do the following work well during the meeting.

(1) The welcome should be thoughtful and decent.

If the meeting held by the unit is relatively formal, it is necessary to arrange welcome personnel to welcome, guide and accompany the participants inside and outside the venue, and focus on taking care of the VIPs invited by the unit and the elderly, weak, sick, disabled and pregnant.The requirements of the participants should be met as much as possible, and strive to be responsive.

(2) Responsible for signing in.

There are generally three ways to sign in: one is to sign in; the other is to swipe the card;The staff responsible for this work should do their job well and report to the relevant leaders in a timely manner.In order to grasp the number of people attending the meeting and maintain the discipline of the meeting place.

(3) Arrange meals.

If the meeting time is long, a working meal should be prepared for the participants during the break in the middle of the meeting, and at the same time, hygienic and delicious drinks should be provided.The choice of drinks is mainly convenient and hygienic. It is best not to choose drinks that frequently refill water.For foreign guests, a place to stay should also be prepared for them, generally in a place with convenient transportation, quiet and clean.

(4) Make meeting minutes.

For formal working meetings, there are staff members who are responsible for recording the content of the meeting, and the recording methods include transcripts, printing, audio recording, video recording, etc.

The content of the minutes of the meeting generally includes: the name of the meeting, the number of people present, the time and place, the content of the speeches, the items discussed, the temporary motions, and the decisions made.When recording, strive to be clear, neat and accurate.

3. Etiquette after the meeting
After the meeting, we must also abide by the etiquette norms, and do follow-up work carefully and politely to make the meeting a complete success.The etiquette after the meeting is roughly divided into the following aspects.

(1) Issue the decisions made at the meeting in the form of documents.

After the work meeting is over, the decisions made on certain issues at the meeting sometimes need to be distributed to individuals in a timely manner, which requires the staff responsible for this work to have higher work efficiency.

(2) Organize meeting materials.

Not every decision made in the meeting can be issued to the grassroots staff, and there are some confidential documents. This requires the staff to sort out the meeting materials in time, and the issued ones will be issued on time. , the confidential documents will be handed over to the relevant person in charge after sorting out.

(3) Book a return ticket.

After the conference is over, the host unit shall, as a landlord, order return vehicles, boats, and air tickets for participants from other places, and arrange staff and vehicles to send them to stations, airports, and docks.For the luggage of the participants, the staff should take the initiative to be responsible for the consignment.

[-]. Office etiquette should not be forgotten

The office is the place where professionals spend the longest time on weekdays.Therefore, it is essential to talk with leaders and colleagues in the office, which requires professionals to pay attention to their own conversation at all times, not only speaking politely, but also reading etiquette.

Office conversation etiquette focuses on the following aspects.

1. Use good honorifics

The so-called honorifics can also be understood as respectful and polite words.Honorific words can show a person's cultural accomplishment and are an indispensable communication tool in social occasions.

(1) Honorific words are generally used in more formal social occasions or public places.

(2) You need to use honorifics when talking with elders or people with higher status and status than yourself.

(3) Use honorifics when dealing with strangers or getting along with people you don't know very well.

In the process of using honorifics, words such as "please", "you", "your Excellency", "respected lady" and "your side" cannot be missing. When you meet someone for the first time, you should say "Jiu Yang"; "Long absence"; asking others for advice is called "asking advice"; asking others for understanding is called "forgiveness"; asking others for help is called "please"; asking for others' opinions is called "high opinion", etc.

2. Pay attention to the use of modest words

In office conversations, using some modest words appropriately will not only reflect your personal self-cultivation, but also others will think you are a person who knows etiquette.

Most of the modest words are self-proclaimed, such as: "Yu", "Jiayan", "Jiaci", "Jiaxiong", "Jiasao" and so on.Although there are not many such titles in daily life, they are an indispensable part of the social process.Although it is not necessary to be so humble in the office, properly using some modest words will add points to your image, leave a humble and sincere impression on your colleagues, and thus gain a good popularity.

3. The office is suitable for speaking elegant language
Elegant speech does not require people to open and shut their mouths, but to understand civilized language.In the process of communicating with colleagues, if you speak vulgar and swear words, you will definitely be ridiculed by your colleagues, thinking that you do not understand etiquette, have no self-cultivation, and even doubt your ability to work.

When entertaining guests in the office, when pouring tea for the guests, you should say: "Please use tea." If you have other work to do, you should say "Please take care of yourself" and "Please wait" to the guests.

Some people think that the use of elegant language among colleagues is a little strange, and they work together every day, and there is no need to worry about these details.This kind of thinking is wrong, there are conflicts of interest between colleagues, and the friendship between colleagues is not as simple as the friendship between friends.Friends still pay attention to some details, let alone colleagues.Polite speech and manner among colleagues will leave a deep impression on each other.If everyone pays attention to the use of elegant language and gives people a polite impression, it will be of great benefit to shaping a good social atmosphere, and it will also play a huge role in improving the quality of the whole people.

Thirteen, office image etiquette for yourself
Working in the office, facing colleagues with a good image can not only highlight one's own taste and self-cultivation, but also increase personal charm and gain popularity.Therefore, professionals must pay attention to office image etiquette.

1. Consistent
In interpersonal communication, image can be divided into internal image and external image. The first impression that makes people feel good is the external image, while the quality of the internal image can only be judged through long-term communication.For colleagues who have been with each other for a long time in the office, it seems far-fetched to evaluate a person from the external image. Everyone has already known each other to a certain extent. On the outside, the inside and the outside are the same."Only by being consistent inside and outside can we win the respect of others.To do this, you need to pay attention to the following aspects.

(1) Regulate mood, maintain physical and mental health and balance, and develop good living habits.

(2) Be law-abiding and principled.

(3) Constantly "recharge" yourself, have your own opinions, and don't follow them blindly.

(4) The attitude is calm, sincere, polite and thoughtful.

(5) Familiar with all kinds of etiquette, advance and retreat with restraint.

(6) Speech and behavior are generous and decent.

2. Use more modest titles

A humble attitude is the easiest to be accepted by others, and you can use "our company", "our shop" or "we" as a modest name for your company.

To address colleagues in the company, you can put up the title, such as: "Manager Zhang", "Section Chief Li", "Secretary Wang", "Director Zhao", etc.No matter what the occasion, using more modesty is only good for yourself, not bad.Modesty is the most popular address in interpersonal communication.

3. Courtesy is the first priority when asking for help

When asking for help, it depends on the situation. You must first understand the mood of your colleagues and the current situation, and carefully consider whether your colleagues can do it for you, whether it will be embarrassing, etc.

When asking for help, you should also consider the nature of the matter. If it is just a simple business and you need to ask a colleague for help, there is no need to beat around the bush.If you need to cooperate with other departments to accomplish what you want, you must ask your superiors for instructions, and then implement it after the superiors approve it.If it's a personal matter, don't force others to make things difficult for you. You must consider whether the other party has the ability to help you, and don't increase the burden on your colleagues to avoid embarrassing situations.

When asking colleagues for help, you must pay attention to explaining the entrusted matter clearly, and hand over the detailed information to the colleagues.

4. Refuse cleverly, open the way with etiquette

Many people think that rejecting someone is bound to disappoint them.This is indeed the case, but it is necessary to say the word "no" when it is time to refuse, just pay attention to certain methods and methods, and pay attention to the use of etiquette.When rejecting others, the language must be soft, and the tone and attitude should not be too blunt, otherwise it will hurt the self-esteem of the seeker.

(1) Refuse requests from people who are not in the same department.At work, you often encounter people from other departments of the company asking you for help. If you cannot agree to the request of the other party and need to refuse, you can say: "I'm sorry, I really don't have time, and there are still many things waiting to be dealt with. , I am very sorry that I cannot help you."

If the matter entrusted by the other party is official and requires the cooperation of multiple people to complete, in this case you can directly say to the other party: "I'm sorry, I have no right to handle this matter, please consult with our leader!" The other party will neither feel ashamed, nor will they have opinions on you.

(2) Pay attention to proper etiquette when rejecting others.Blank face, rude language, and blunt tone are taboos for rejecting others.It is disrespectful to others to refuse without listening to the other party's request, and to deny the other party a chance to speak.When the other party is waiting for your answer, it is impolite to let the other party wait in vain, or to prevaricate with vague language, so you must pay attention to this when rejecting other people's requests, so as not to let others say that you are uncultivated and impolite .

The image etiquette in the office is related to a person's interpersonal communication. If the external image plays a role in adding luster to the etiquette, then the internal image plays the role of setting off the etiquette.

[-]. How much do you know about telephone etiquette?
The strength of a person's working ability can be evaluated through the mastery of telephone etiquette. Therefore, it is very necessary to master telephone etiquette if you want to be an excellent professional.

1. Etiquette Tips
(1) Time selection
The best time to call is 8:00~11:30 in the morning and 2:30~5:30 in the afternoon. If there is no emergency, it is best not to choose a time other than the best time, so as not to disturb others' rest.At the same time, you should also pay attention to the time difference of various countries and regions, so as to choose the best time for telephone contact.

(2) Civilized language
In telephone communication, language is the carrier of expression and emotion enhancement, and only through language can a person's cultural accomplishment and quality be reflected, so special attention should be paid to the use of civilized language.

When talking to the other party, be polite, warm and generous.If you accidentally make a wrong call, don't yell and then hang up the phone with a snap.A sincere apology should be made to the other party in time.Then, hang up the phone and dial again.

(3) Tone and emotion
During a telephone conversation, the tone of voice and intonation can reflect subtle emotions.If the tone is too high and too heavy, the other party will think you are ruthless; if the tone is too light and too low, it will make others feel listless, lazy and procrastinating, and have a bad work attitude.Therefore, it is advisable to have a moderate tone and a high or low tone that does not affect other people's work, and at the same time let the other party feel your sincerity, confidence, and vitality.

Don't let negative emotions affect the effect of the phone call. You should adjust your emotions before making a call. Avoid impatience, worry, and anxiety, otherwise it will affect the other party's emotions.

(4) Control of call length
People in the workplace generally have busy working hours. When calling others, they must express their main purpose in the shortest possible time. During the whole process, they must maintain a relaxed and friendly attitude, and then end politely.As long as you abide by this principle, no matter how busy others are, they will be happy to answer your call.

The duration of the telephone conversation is preferably 3 to 5 minutes.If the conversation takes a long time, the other party's opinion should be sought first, let alone unnecessary chat.

(5) Pay attention to environmental factors

Noisy environments are not suitable for making calls.When talking with the other party, the sound of talking, laughing and eating by others will be transmitted into the microphone, which will affect the listening effect of the other party and make the other party feel bored.

(6) Bearing of telephone charges

If you need to ask someone to do something for you, you must take the initiative to pay the phone bill, in other words, make the call.If the other party has no time or is just absent, at this time, you should choose another time to call the other party. It is best not to ask the other party to call you back, because it would be rude to ask the other party to bear the phone bill first.

(7) Farewell
After the telephone exchange, the farewell words should be proposed by the caller.If the other party is an elder, superior, VIP or female, you should wait until the other party hangs up the phone before putting down the microphone.

2. Precautions for answering the phone
(1) Answer when the bell rings

After the phone rings, you should pick up the phone immediately, don't wait for the phone to ring several times before picking up the phone slowly.

(2) Prepare pen and book

A notebook and a pen should always be prepared next to the telephone to facilitate recording of important affairs and telephone numbers, so as not to rummage on the spot when necessary and waste time.

(3) Articulate clearly

When answering the phone, you should speak clearly and speak concisely. You should not hold anything in your mouth, and you should not answer the phone while eating or talking with the people around you. This is impolite.When talking about people's names, place names, numbers or important sentences, you should slow down, and it is best to repeat them so that the other party can record them.If the other party asks yourself something that is difficult to answer, you can tactfully change the subject or make an appointment for another time, so as not to say the wrong thing or offend people.

(4) Talk about etiquette at any time
When the person the other party is looking for is not you, you also need to pay attention to etiquette, politely and politely ask the other party who they are looking for, and convey it on your behalf.If the person you are looking for is not available, do not hang up the phone directly, but say something like this: "Excuse me, ××× is not here, do you have something important to convey to me?", "Is it convenient to leave your phone number? Wait for ××× to come back and ask him to call you back", etc.Don't be harsh, but be kind.

(5) Focus on answering the phone
When you answer the phone, listen intently to what the other person is saying.Don't answer the phone while watching TV, newspapers, and magazines, as it is easy to ignore what the other party is talking about.When you ask the other party about the content of his speech again, the other party will think that you deliberately neglected him and did not respect him enough.

(End of this chapter)