The Devil's Conversation Learning: Instantly Become Friends with Strangers

Chapter 30

(1) Make excuses for yourself.Suppose you own a public relations firm: you don't meet deadlines, so how do you deal with client complaints and dissatisfaction?Don't make excuses and say, "I'm overwhelmed with work, so I haven't had time to start working on your project." They will only remember that you promised to complete the work by a certain deadline and then broke your promise.Instead of making excuses, it's better to honestly admit your mistakes first, and then try to make things better.Even if it is overtime work, discounts are given to customers, and what the customer needs is delivered to his home that night.When you can take full responsibility and correct your mistakes, what should be a bad thing will earn you the trust of customers.

(2) Ignore feedback information.Most customers don't tell you their dissatisfaction, they just walk away and find another deal.keep them!Use some extra time to gain their attention by setting up a time for a private meeting or a keynote session, calling your customers directly, or asking them to answer survey questions such as: "Why did you choose Our products and services?" "What made you buy our products instead of other suppliers?" "What do you think our products and services need to improve?" Finding the answers to these questions will help your business.You'll find out what you're doing well and what you're missing.If a customer is unhappy, you can take action before he changes his mind.When you submit a questionnaire to a customer, it shows that you value him, thereby attracting customers to become repeat customers.

(3) Negative and slack thinking.Get rid of the vicious cycle of negative thinking, focus on your goals, and trust that no matter how many setbacks you encounter, you will eventually achieve what you want.Your unwavering confidence in yourself will also inflate your customers' confidence in your business.

(4) damage the reputation of competitors.What you can say about your competitors to your customers and potential customers, they can say the same about you.When someone asks you how your company has accumulated wealth in the fierce competition with ×× company, you can answer in this way: "The products of ×× company are indeed very good, but allow me to tell you why customers choose our company .” Then show your prospect some thank you notes from past satisfied customers, and so on.In this way, don't you easily shift the topic from your competitors to your business?

(5) Take your customers for granted.Don't take it for granted that a customer who buys with you once will become your customer for life.Even while you're reading this short article, your competitors may be planning how to pull your customers away.Once you slack off, you're doomed!
(6) Stand still.Don't think about making progress after a little achievement. In today's rapid market development, if you don't seek development, you will just close your doors.Keep educating yourself, attending various seminars, and reading professional books and magazines to become a pioneer in your industry.The more knowledge and knowledge you have about your industry, the more confidence customers will have in you, making your company the number one choice in the minds of consumers.

10.When striking up a conversation with a stranger, don't violate the taboo of speaking

In business activities, we often need to enter and exit various occasions for entertainment, and pay attention to leaving a good impression on people.The following are all kinds of behaviors that should not appear when striking up a conversation with a strange customer in a business situation, and you must pay attention to them!
First, avoid getting angry casually

In social activities, people are willing to interact with people who are bold and forthright.When striking up a conversation with someone on such an occasion, unless it is a matter of principle, don't get angry.How to control anger in social situations?To start from the following aspects.

One is not to lose your temper over unprincipled trifles.Don't get angry, fly into a rage, or even turn your face over trivial matters, but be magnanimous and self-restraining.As the saying goes: "Excessive anger hurts the body." Angry people will hurt the body, and it will also have a bad impact on their own image.People who get angry easily will lose friends.

The second is to control emotions.If someone provokes you and you feel like throwing a fit, take control of your emotions.You can try activities such as walking and taking deep breaths, which may calm the anger in your heart and avoid disputes.

The third is to apologize when necessary.If it's your fault, you should apologize to the person immediately; if it's the other person's fault, explain it to him, and then walk away to avoid unnecessary confrontation.

Second, avoid joking too much
Joking among friends and acquaintances is unavoidable. It can not only enliven the atmosphere, build harmony and enhance friendship, but also make the joker have a sense of humor.However, there must be a "degree" in everything. If you go beyond this "degree", not only will you fail to achieve your intended purpose, but it will also be self-defeating and counterproductive.The same goes for joking.There is no fixed standard for the "degree" of joking, and it depends on the person, time, environment, and content.

One is to look at the object.Because people have different personalities and dispositions, their tolerances are also different.Some people are cheerful and lively, open-minded and magnanimous, some are reticent and cautious, and some are suspicious by nature.Therefore, the same joke can be told to some people but not to others; what can be told to men can not be told to women, and what can be told to young people cannot be told to old people.If you don't pay attention to these differences, it is likely that these jokes will affect the relationship between people.

The second is to look at the time.The same person will have different moods and emotions at different times. Sometimes the mood is good, and sometimes the mood is low.The same joke, when the other party is in a good mood, he will not care about it, but when he is in a bad mood, he may be brooding.Therefore, the best time to joke is when everyone is in a better mood.

The third is to look at the occasion and environment.Generally speaking, in a quiet environment, it is best not to joke.For example, when others are studying and working; in solemn and tense occasions, it is not appropriate to joke.For example, when participating in a solemn meeting or social event; in a sad environment, one should not joke.For example, when participating in condolence activities or visiting patients; in the public, there should be less or no jokes.

The fourth is to look at the content of the joke.When joking, you should pay attention to the content of health and elegance, and pay attention to the sentiment.Don't make fun of other people's physical defects; avoid exposing other people's "scars"; avoid making vulgar, boring and low-level jokes;Don't base your happiness on the suffering of others.Instead, knowledge and fun should be integrated into the process of joking, so that everyone can learn knowledge, be educated, cultivate sentiment, and increase fun while joking, so that positive results can be received.

Third, avoid hurting people with bad words
The so-called bad language refers to some dirty, sarcasm, mean and insulting language.These languages ​​are extremely uncivilized and impolite.If you utter bad words in social activities, it will not only hurt the feelings of others, but also damage your own image, and you will become an unpopular person.As the saying goes: "A good word makes three winters warm, and a bad word hurts a person in June." When striking up a conversation, we should try our best to avoid the appearance of bad words.To achieve this, efforts should be made mainly in the following aspects.

One is to think twice before speaking.In the process of talking with people, you must think calmly, and every word you say should be analyzed by your brain to avoid unthinking and rude words.

The second is to try to avoid angry people.Harsh words often appear when people are angry. Therefore, to avoid the appearance of bad words, you should first control your anger and avoid the person who is or is about to be angry.

The third is to pay attention to communication.Sometimes bad words are blurted out when there are misunderstandings and conflicts between the two parties. Therefore, to avoid bad words, we must first eliminate the misunderstandings and resolve the conflicts between the two parties.The elimination of misunderstandings and contradictions must rely on mutual communication.

Fourth, avoid flying short and long
(End of this chapter)