Rekindle 2003

Chapter 430 Your biggest problem now is your image

Now that the words have come to this point, if Qing Yun doesn't nod, then he is really out of touch.

Therefore, Tang Qianying behind him quietly raised his small fist and placed it next to his face, and then raised two slender middle fingers in conjunction with his white eyes.

She knew very well that what this plastic best friend said was completely half-truth.

There is a sentimental and reasonable analysis, but it is also tinged with selfishness.

However, the point is that the empress showed her bratty brother the broad mind of the master of her harem.

It could be seen from the bent back of the stinky brother and the knotted veins on the arms that tightly hugged her slim waist that he was so moved by this plastic best friend.

At this time, Qin Manman, who was in front of Qing Yun, lay on his shoulder and kissed Emperor Yun's cheek delicately. While rewarding Emperor Yun for accepting the advice, he gave Lady Qianying a warning look to tell her to be careful. Control your expression and don't reveal your secrets.

Tang Qianying pouted at her to show that she was not that stupid. She quickly retracted her hand and hugged her stinky brother from behind, "Manman is doing this for your own good. Be obedient."

After taking a deep breath, Master Qianying sighed softly in his heart.

I was also possessed when I was in school, and I actually thought about having a fight with this plastic best friend.

With her 800 tricks, it would be weird if she could play with her!

……

"A call center is a centralized customer service system specifically designed to manage and handle large numbers of telephone calls... As a professional customer service and telephone communication management system, it has gone through several important stages of development.

……

Compared with other companies, our Shengda Network call center is more large-scale, with more than 1100 employees including customer service representatives, technical support personnel, and team managers, with offices in Huating, Yanjing, Pengcheng, There are 7 workstations in Chang'an and other places equipped with telephones, computers and necessary software and hardware equipment to handle a large number of calls from across the country. "

Hearing this, Qing Yun couldn't help but be a little speechless.

More than 1100 customer service personnel will not be too few in the next 20 years.

Of course, with the different stages of network development, the improvement of communication efficiency, and the popularization of 'intelligent' fool processing, there is no need for so many manual customer service.

However, at this time, Cheng Tianqiao was naturally very 'self-effacing', "Across the country, apart from telecommunications providers, no other company, including banks, has a call center of this size."

A bald middle-aged man walking beside him chuckled and said, "Xiao Cheng, this is a big deal of yours! You can also tell me the benefits of it to my junior."

The speaker was Mr. Guo.

Guo Guangchang is the husband of Qin Manman's cheap senior sister at the Mayflower Club. He is also the chairman of Fuxing Group and one of the top three richest people in Huatingtan.

Guo Guangchang is in the old-school industrial circle, Cheng Tianqiao is in the new-school Internet circle, and Qing Yun is in between the two, considered a new industrial circle.

There is actually a clear distinction between the three circles. The three people who had nothing to do with each other have become related again because of the Mayflower Club, a circle of wives.

After careful calculation, the three of them had a relationship that allowed them to get acquainted, socialize, and even form an alliance because of Fudan University.

The three of them all belong to the Fudan alumni circle. Guo Guangchang, who was born in 67, is older than Cheng Tianqiao, who was born in 73. He is the senior among the three.

The necessity of the circle is not to show off, but to filter out people who can't keep up with you in the simplest way.

Business philosopher Jimmy Rowan once said: "You are the average of the five people you interact with most." Poker friends will only ask you to play cards, and drinking friends will only ask you to drink.

The environment you live in determines the kind of people around you.

If your friends are very Buddhist and spend every day eating and waiting to die, then you are most likely the same and will not worry about tomorrow and just muddle along.

If your friend is busy improving himself every day, either studying or making money in his spare time, then you will have a sense of tension, and you must either keep up with him or withdraw from his circle.

Being in a circle is never because of how important you are, but because you need it.

"Other functions of the call center, such as saving expenses and improving efficiency, are a bit nonsense in my opinion." Cheng Tianqiao shrugged. "In my own opinion, this is the most important and important communication between enterprises and customers. bridge.

We are a game company, and customer experience is the most important dimension in our business operations. Only limited customer satisfaction will continue to provide money. Complete customer satisfaction cannot be achieved. Making customers completely satisfied will cause the company's costs to be too high, which is not cost-effective. . "

Qing Yun nodded. This sentence was very anti-cognitive, but it was also the most humane. It seemed that the cheap senior was not fooling him at this time.

Seeing that this junior understood this, Cheng Tianqiao smiled and continued, "So, it is very important to have a channel for them to vent their dissatisfaction.

Solving those mental problems is secondary. He was dissatisfied, so he called to complain. During the communication process, he reduced his dislike for the game itself.

In the future, we will also make limited adjustments to the game content based on the common feedback from those customers, so that he can feel that his opinions are respected and adopted by the company.

You also know what kind of people those who play games are, especially those who call and curse.

In my call center, the customer service staff never retaliates when scolded, and their sweet voices earn them respect that is difficult to get in real society.

And this kind of psychological satisfaction can offset the bad experience brought to him by the poor content of the game itself, so that he is willing to continue to pay..."

In fact, no matter how it changes, the call center is still a big office filled with people.

There was no point in looking at the heads, so the three of them walked and chatted. A few people behind them followed the leader's footsteps with professional smiles on their faces.

After walking around, Cheng Tianqiao invited him to sit and chat in his office.

Guo Jing, who came from Jincheng, took the time to discuss and ask for advice from the person in charge of the Shengda Network Call Center.

In fact, Cheng Tianqiao is not a social person, but he does not refuse conversations on the same frequency.

"Hey! Do you think it's better for me to buy Xinlang or Penguin? Both sides are inviting me to invest and hold shares."

Having become suddenly rich in two years, he is now very satisfied. The company will definitely be listed on Nasdaq next year, and his assets will increase tremendously, and he can even directly aspire to be the richest man in China.

Of course, he also understood that the water content of this richest man was too high.

After all, market value and net assets are two different things, and net assets and cash are also two different things.

With a stock market value of 1000 billion, if we really want to liquidate and exit, it would be an eye-opener for God to get 80 billion out.

What he wants to hear at this moment is the opinion of a big boss like Guo Guangchang who has been in the shopping mall for more than ten years, and he also wants to hear the opinion of a capital expert like Qing Yun.

(End of this chapter)