Super Resort System

He Xiaoxiao and the others were divided into several groups and followed different service personnel to learn and understand the hotel's services, while Li Yang followed Annie all the way, inspecting one room after another.

The behavior of some service staff who cleaned up the room aroused Li Yang's curiosity. When they cleaned up the room, they would almost look carefully at the corners of the sofa and mattress, as well as every bag left by the guests.

In addition to the outer packaging bags and shopping bags of some high-end goods, even the trash cans are not even let go.

"What are they doing?" Li Yang asked curiously.

"Look for any belongings left by customers!" Annie said, "Our customers often drop cash or valuables in safes or shopping bags.

Once, our service staff found the five thousand dollars in cash left by a guest in a paper bag in a trash can.

It is our duty to help guests retrieve their lost finances! "Annie said with a smile.

Li Yang suddenly, this kind of situation will happen in many hotels. After all, there are all kinds of wealthy people in the world, and there are always some careless guests who will leave some belongings in their rooms.

"After our service staff finds out the cash, will there be any hidden phenomenon?" After leaving the room, Li Yang asked carefully.

"No, at least our service staff will not. In fact, we have very severe penalties for this kind of behavior, and it is illegal. In addition, we also have a policy. Every time a customer leaves his property, we will communicate with the customer. Contact, if it is an item that can be mailed, we will help the customer to mail it, but if cash or some special items, we can only ask the customer to retrieve it within a limited time.

But most of the time the property left by the guests is not particularly important to them, such as some cash, so they will directly give up to get it back, and the cash will go to the employee who found it.

We also have an implementation standard here. Generally, we will agree with the customer a time limit based on the amount of cash, such as one month or one year. If the property is not collected after the deadline, these properties will also belong to the employee who found him!

We once had an employee who received two thousand dollars in cash from a guest!

Therefore, our employees do not need to take risks to hide their belongings, because honesty tends to get them more rewards! "Annie said.

Li Yang nodded. This is very good. This not only encourages the employees to find the missing items and recover the loss as much as possible, but also allows the honest employees to get some windfall in a reasonable and legal way.

This is better than most hotels, which always take the windfalls discovered by honest employees as their own, so that some honest employees will not get the rewards they deserve. On the contrary, some dishonest people rely on fluke. And get a windfall.

This phenomenon will inevitably lead to an imbalance in the mentality of some people, leading to the phenomenon that good people are not rewarded, and then a vicious circle occurs.

In the evening, Li Yang travels to Paris alone at night. As one of the world’s five major international cities, the fashion capital and the art capital, the night beauty of Paris is so intoxicating, it seems to be full of radiance, art and art everywhere. Stylish atmosphere.

On the Champs Elysées, the lights are like brocades and the tourists are like weaving, but the streets are not all tourists. The French are very romantic, so they don’t go home directly after get off work. They like to find a place to eat, drink, or accompany. The family goes shopping and night tours, so many locals can be seen on the street.

There are many exquisite shops on the Champs Elysées. Young men and women come in and out. Street performers can be seen everywhere, and it has become another scenic spot in Paris at night.

Li Yang was tired from walking, so he sat on a bench on the side of the street and watched the pedestrians. By chance, he thought of a person—He Qianyu.

I remember that she came here to study abroad. Li Yang originally planned to invite her to have a meal with her tomorrow. Anyway, He Qianyu is a friend of his, but think about He Qianyu’s first kiss, Li Yang again Hesitated.

He knows He Qianyu's mind very well. He has even been upset by the kiss for a long time. Although Li Yang feels that it has been so long, He Qianyu is probably relieved and even forgotten him. He also just hoped to treat He Qianyu as a friend.

But Li Yang always felt that it would be better not to touch the uncertain factor in each other's hearts for now.

Wandering quietly along the Seine River, Li Yang saw a very nice bar, so he walked in and ordered some drinks. While enjoying the bar’s song performance, he admired the quietly flowing Seine River.

When Li Yang returned to the hotel, it was already very late. Li Yang saw several staff members in the lobby dismantling the chandelier worth millions of dollars.

According to the waiter's words, they have to clean the ceiling, and that is a very huge project, and it is also the work they have to complete every week.

They need to take down the chandelier components one by one, wipe them spotlessly, and then reassemble them back. It takes about a dozen people to work for several hours to complete.

And this work must be completed before the sun rises tomorrow, and must maintain quality and quantity, and there must be no flaws.

The George V Hotel at night is not as lively as the street outside, on the contrary, it looks extremely quiet.

After Li Yang returned to the royal suite where he lived, he took a short shower and then came to the terrace, quietly overlooking the brightly lit and bustling night view of Paris.

Not far away, the Eiffel Tower outlined by the light is like a light stick that God has fallen on the earth, standing quietly between the sky and the earth, and like the lighthouse, always guiding this bustling city without losing its way.

The winding Seine River on the side reflects the glitz of night light and shadow, flowing towards the end of the years.

As time passed day by day, Rolls Royce, who was in charge of picking up the airport, sent guests one after another. Some of them were business leaders, some were leaders in the art world, some were nobles, and some were high-ranking politicians.

Most of them are repeat customers and the hotel’s most loyal customers. All repeat customers at the George V Hotel have a detailed guest profile, which lists each of their preferences, from the composition of the beds and the types of pillows, to The placement of the furniture is irrelevant.

The purpose is to make every customer feel at home once again, and let him have the most comfortable experience here.

Every employee from the room manager to the housekeeping staff are doing the same thing, that is, to study the preferences of each guest seriously, think about what the customer thinks, and present them with a perfect Experience.

Perhaps many customers do not know why they have fallen in love with this place once, let alone why they feel so kind every time they come back.

But these are the results of the joint efforts of all the staff of the George V Hotel from top to bottom, and it is also the reason why George V has been standing on the Champs Elysées for nearly a hundred years.

For example, a middle-aged lady who just checked into the royal suite of the hotel yesterday, she is a very famous costume designer in the world, she comes to Paris once a year, and every time she chooses to stay at the George V Hotel, there is no other choice.

The reason was beyond Li Yang's expectation, because she always brought her dogs. It is said that when she went to other hotels, her dogs always felt uneasy and panicked.

Only when I come to the George V Hotel, I am very relaxed and happy, as if I am in my own home. Even from the security at the hotel entrance to the reception in the lobby, to the room service staff and restaurant service staff, almost everyone knows the dog. .

The hotel also has dog kennels and toys exclusively for dogs. Every time the dogs leave, they will be stored in the warehouse. When they are empty again, the service staff will not only decorate the room in the most familiar form, but also put them in the room. Put on his favorite doghouse and toys.

It can be said that the service of the George V Hotel will not let go of even a dog.

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