Scene language skills that college students must know

Chapter 15 Scene Fifteen - Phone Call Skills

Chapter 15 Scene Fifteen - Phone Call Skills
In today's society, the telephone has entered thousands of households and has become an important means of modern communication.In America, ordinary people
An average of one hour a day is spent on the phone.In our country, the telephone penetration rate is quite high, and people use it more and more frequently

Communicate with the phone, and the phone has become an inseparable tool for people.So if you don't know the etiquette on the phone and

Eloquence will directly affect the establishment of interpersonal relationships.There is a set of eloquence skills on the phone, mastering these skills, for your
Success will pay off. ?
The following is an explanation from the three stages of the opening, process and end of the phone call:?

([-]) Prologue?

When making a phone call, you should first greet the other party and introduce yourself, for example, you can say: "Hello, I am ×××.

"if
When looking for someone, such as Xiao Wang, you can ask: "Is Xiao Wang there?"
If Fang is the person you are looking for, you may wish to say a few more words about your "opening remarks" so that the other party can understand your identity.
, or find the person you want to talk to on your behalf.If you are negotiating with the other party about something, you might as well ask for the other party's consent first.

Opinion: "Are you free now? I want to talk to you about ××, can I?" In this way, you can show your politeness,

Parenting, but also respect the time requirements of the addressee. ?
If the other party is a new contact and is busy with work, you can ask the other party's opinion at this time: "What time of the day is best for you?"

Best to call? "?
"When is it easy to find you?"?
"What time of day is most convenient for you?"?
Usually the other party will tell you the call time according to their own schedule. ?
If you make a wrong call, apologize to the other party: "I'm sorry, I made a mistake." "I bothered you." and so on.never directly

Hang up the phone without any explanation. ?
When making a call, be sure to remember the phone number clearly, and dial after reading the phone number keypad.If you can't get through for a while, you should wait patiently.

redial.Don't drop the microphone or scold the street.After the call is connected, you should wait for at least six or seven rings, or about 1 minute
You can hang up the phone only after you are sure that no one answers the call. ?
([-]) The conversation process?

During the conversation, be enthusiastic and don't use the same flat tone throughout.The voice represents all of you,

It conveys your attitude and how friendly it is.Secondly, to speak at an appropriate volume, attention should be paid to the clarity and softness of the tone.

If the tone is too high or too heavy, it will make the other party feel sharp, harsh, blunt, and indifferent;
The other party feels that you are listless and weak; if the tone is too long, it will appear lazy and procrastinated; if the tone is too short, it will appear absent-minded.
responsibility. ?
During the conversation, in case the call is cut off, you should take the initiative to call again and say: "The call was cut off just now, please excuse me."

sorry. "?
If there is an urgent call to find relatives and friends, but they are not there or on another floor.At this

Under circumstances
When people are away, they have to be told, and when people are away, they have to be found by others.At this time, if the other party (the person receiving the call) is an acquaintance, it is better to return the favor.

Well, it would be troublesome if it was a stranger.This requires some attention to communication methods.Here are a few possible scenarios.

1?Treat strangers as acquaintances?
If the other party is a stranger, first, don't be disappointed, and second, don't throw away the microphone in a hurry.You should take the initiative and preemptively ask the other person's last name

Name, when the other party announces the name, it is necessary to distinguish whether the other party is a man or a woman while listening.Is it old or young?React side, flexible
地把
Strangers talk back as if they were acquaintances.There are several types at this time: If a woman answers the phone, she will enthusiastically call: "Haha, it turns out to be

Miss × (Mrs. ×) ah!Your soprano is so sweet, please trouble..." If an old man answers the phone, respectfully
Call: "Oh, you are always Mr. ×, I have admired you for a long time, please help..." If it is a young person answering the phone, use a chic voice

Language: "Yo yo yo, that's great. Your Excellency is Mr. X. It's a pleasure to meet you. Excuse me..." Saying these words must be
The emotional color of "same as before" makes the other party have the illusion that they are acquaintances who cannot be recalled for a while.When it comes to "ma
Trouble you...", "Please help...", "Excuse me..." Don't let the other party have a chance to breathe, you should just pour it down,

finish in one breath
Your request or message makes the other party have a vague understanding and is willing to serve you. ?
2?Turn strangers into celebrities?
Everyone has a common psychological state, like others' respect, and prefer people to know his greatness.grab this heart

Addressing strangers as celebrities in a targeted and appropriate manner will help your phone calls to flow smoothly.Of course, this life
It's just that he doesn't know you, but you already know him from newspapers, radio, and TV.When you meet this kind of stranger, you must timely
First put a "high hat" on him.To call a stranger as a celebrity, one must grasp the person's strengths, such as ×× singer, ×× expert

, ×× model, etc.; second, there must be a sense of awe and respect, "it's amazing to hear".In this way, entrusting someone to pass on the message will be more effective.

3?Treat strangers as friends?
Some people's friendship and brotherhood are very loyal, as long as they hear "brother", "friend", "buddy" etc.
some titles,
Friendly feelings will arise spontaneously.And if you meet strangers on the phone and can be called friends, there will be unexpected results.When using
Pay attention to different titles. For example, when you meet someone with the same surname, you can say: "Haha, I met a brother from the same family. We have been together for 500 years.

We were still a family before! "When addressing you, you must show your emotions as soon as you hear it, which has the effect of "falling in love at first hearing". In this way,
Let the other party quickly enter your emotional circle and serve you in the intoxication of emotion. ?
([-]) End the conversation?

After talking about things, I want to say some polite concluding remarks: Please, I am sorry to trouble you, I am bothering you, please give me your advice, thank you, goodbye

Wait for polite words.It should also be noted that the caller must wait until the other party hangs up the phone before putting down the handset.Handle the microphone with care.

(End of this chapter)