Rekindle 2012

Chapter 294 Care Fund
"Qiangzi, what's going on?"

Returning to Office 104 of East Lake Building, Li Chenyang found that Zhou Guoqiang had not left, but was talking to the customer service of Snail Takeout.

"boss……"

When the two young female customer service staff saw Li Chenyang approaching, they greeted each other.

Li Chenyang raised his hand to signal that they were welcome, and then looked at Zhou Guoqiang.

"Oh, bad luck."

Zhou Guoqiang sighed.

"Let's go to the door and say..."

Now that there are more and more people in the company, office 104 is no longer available. Li Chenyang is thinking about asking Qiao Dahai if he has time to see if there are any other good places to set up snail takeout independently.

E-commerce and gaming clubs are enough here.

The two walked to the door together, and Zhou Guoqiang said: "It's not the order I just sent. I went over to call the guest. The guest said he was not at home and asked me to leave it at the door. I left it at the door and took a photo. I rushed to the company, and now the merchant called me and said that the meal was missing, and the customer said that he did not receive it..."

This kind of thing is not uncommon.

It was just the first time Zhou Guoqiang encountered this. In the past, he would rather make less money and wait until the guests came back to pick up their meals. He had always been cautious, so he did not encounter this kind of thing.

"What did you send?"

Li Chenyang asked.

He was somewhat responsible for this matter. After all, he was the one who called Zhou Guoqiang here. Normally, Zhou Guoqiang would have chosen to wait for the guests or leave the food in his car.

"A birthday cake costs one hundred and sixty. Oh no, the key is that points will be deducted."

Zhou Guoqiang scratched his head and said unhappily.

Zhou Guoqiang could still afford the compensation of more than 100 yuan. If he thought he was unlucky, he would think he was unlucky. He was so careless.

But he really couldn't accept this deduction of points. He just talked to the customer service staff in order to prevent them from deducting his points.

After all, he worked conscientiously and never made any mistakes. If he had points deducted, he would be very unlucky.

The score of Snail Takeout is still very important. If the score is high, the number of high-quality orders will be more, and the money earned every day will be more than others. If the score is low, the orders taken may be of the next level and the distance will be longer. , if the score is less than [-] points, you will be stopped from accepting orders, and you need to receive training again at the company, and you can continue to use your account only after passing the test.

When Zhou Guoqiang said this, Li Chenyang also realized that the company seemed to be a little harsh on the delivery staff, but too tolerant of the users.

So much so that when encountering these incidents, it is often the delivery person who pays for the damage to the meal.

It doesn't matter now, because you can earn a lot of money by running snail takeout. The most powerful ones can earn more than [-] yuan, and the average salary can be more than [-] or [-] yuan. In Greentown, it is definitely considered a high salary. They can bear some small injustices. live.

But if there is competition, this will also become a weakness for them.

How come Baidu Food Delivery, despite being surrounded by Meituan and Ele.me, still occupies a market, and even once surpassed these two in terms of market share? It mainly took up the time during the Chinese New Year. During the Chinese New Year, both delivery companies went home. Baidu Waimai pays its delivery staff high wages, and it quickly rose to prominence during the Chinese New Year holidays...

In the final analysis, money is used to win people's hearts. If enough money is given, they will all work hard during the New Year.

Now that Snail Food Delivery has basically occupied Greentown’s market, it’s time to make some changes. We can’t just use our services to please customers. After all, delivery people are considered employees of the company and don’t need to pay five insurances and one housing fund. They must take more care of them. them.

With a sense of belonging to the company, they can work harder and treat employees as slaves. This kind of company will definitely become alienated from its employees and its ability to resist risks will be much lower.

Once something unexpected happens, the employees will definitely run away immediately without any nostalgia!

Li Chenyang knew Zhou Guoqiang very well.

He certainly wasn't lying.

Now there are only two results. The first result is that the cake was taken away by the customer, but he said that he did not receive it, so the delivery man was asked to compensate.The second result is that it is taken away by others. In this case, both the delivery person and the customer are actually responsible.

After all, the delivery person delivered it and placed it in the designated place at the request of the customer. The responsibility cannot be borne by the delivery person alone.

Of course, if there is no absolute evidence, it will be difficult to make customers bear the responsibility. If you are not careful, it will cause public opinion. In this case, you can reserve some compensation in the company and use it as a care fund for delivery workers to help bear part of it.

If the future Meituan and Ele.me were to know his thoughts, they would probably laugh at him as a great philanthropist.

After all, they all make two kinds of money, one is the merchant's commission, and the other is the fine specifically for the delivery workers. They can eat two things and plunder both sides, so why should they earn less?Even help use the company’s money to subsidize it?

Isn't that a joke?

We are capital, okay?

In a large country, the most indispensable thing is people. If you don't do it, there will be people who can do it!

"Chen Yang, you really don't blame me for this. Can you talk to the customer service and ask them not to deduct my points?"

Zhou Guoqiang rarely asked for help.

Li Chenyang shook his head with a smile and said, "I don't need to tell you. They saw me calling you over just now. They probably won't deduct your points. Don't worry."

Zhou Guoqiang breathed a sigh of relief.

"Just don't deduct points."

Li Chenyang asked: "Then you can hold back your anger? You clearly delivered the cake, but you were slandered for not delivering it, and your money was deducted. You just made a hundred dollars from the commercial, right? More than 100 was deducted..."

"Then what should I do? I can only say that I am unlucky. Next time I encounter something as expensive as a cake, I'd better wait until I hand it over to the customer."

Zhou Guoqiang could only comfort himself in this way.

"Let's go and see which one you're sending to?"

Li Chenyang looked at his battery car parked at the door, walked over and sat on it, holding the handle of the battery car.

"Where to go?"

Zhou Guoqiang has not yet reacted.

Li Chenyang said: "When you go to the place where you deliver the food, go and see what's going on first. If it is taken away by an outsider, you compensate part of it and the company will share a part. If the customer takes it by himself, you can't admit defeat and take advantage of it." Regarding your matter, some of our work still needs to be improved."

"No need, everyone is like this, and it's not good for the company to compensate me." Zhou Guoqiang was surprised at first, and then waved his hand.

It was already great that the company provided them such a good job. How could the company be held responsible? Zhou Guoqiang felt that Li Chenyang did this because he was his roommate.

"It's not just you. The company is planning to set up a rider care fund to deal with some emergencies, such as yours... If it is not the delivery driver's fault, the company is willing to help bear part of it. In addition, it will set up a disclaimer clause. If Next time you encounter this situation, put it somewhere with the customer's permission. If the delivery person loses it, he will only be deducted points and no compensation is required."

This matter is also easy to explain. The original intention of Snail Takeout is to deliver the takeout to every customer. If you don't come to pick it up, you will leave it somewhere. Of course you have to bear it if it is lost. However, in order to prevent the takeaway person from taking advantage of the loopholes, It is reasonable to deduct points... at least let the delivery person know that if he deducts this takeaway, he will suffer more losses.

Ten minutes later, the two came to a residential building.

The building is seven stories high and there is no elevator. The seat Zhou Guoqiang just sent is on the seventh floor.

When Li Chenyang entered, he observed carefully. Except for the entrance position on the first floor, which was under surveillance, there was no surveillance elsewhere.

There are only two rooms on the seventh floor, unlike the large row of single rooms downstairs, which means... the possibility of losing takeout food will be much reduced.

There was also a loud noise coming from a house.

Li Chenyang glanced at Zhou Guoqiang and said directly: "Call the police. Just say something has been stolen and ask them to call the police."

(End of this chapter)