Hong Kong Island's wealthy era

Chapter 54 Service First
Yak and their female companions played in the arcade for a long time before reluctantly leaving.

He Guoyuan said to Huo Haiqing: "It seems that our games are more popular among women in beautiful countries, and our promotion in beautiful countries is about to be successful."

Huo Haiqing smiled and said, "We have been preparing for so long, why don't we just wait for today?"

"He Gong, contact Xiangjiang immediately and fly [-] units over to fire the first shot."

"The cost of air transportation is too high. This will greatly reduce our profits." He Guoyuan considered the interests of the factory.

"We are not planning to make much money from this batch of machines. It is mainly to open up the market."

At this time, air transportation is not a little more expensive than sea transportation. Two hundred arcade machines can basically be chartered.Therefore, Huo Haiqing also spent a lot of money in order to open up the beautiful country market.

He Guoyuan heard what Huo Haiqing said and immediately understood his thoughts.Said: "Okay, I will contact Xiangjiang immediately and ask him to arrange it as soon as possible."

The beautiful country is the number one economic power in the world, and the people of the beautiful country also have the concept of early consumption.Naturally, the consumption power is also the strongest in the world.Until the new century, it was also the strongest consumer country.As for the arcade market, Meiliguo is now the main market because arcades are convenient for consumption.

The choice of agents is not based on whoever offers the highest profits, but who can quickly open the market, increase market visibility, and deliver products to where they should be.

This arcade agent must have a certain level of strength and be able to operate smoothly within his agency area.Of course, if an agent sells more products, his explanation ability will be stronger.

The Los Angeles Electronics Show is on for a week.In the first two days of the exhibition, most of the people attending the exhibition went to see high-tech products such as color TVs and computers.On the third day, we slowly came to the game console exhibition area.

After a week of hard work.Orange Company received an order for 2000 units.Five agents were selected from dozens of agents as Meiliguo agents.At first, some dealers wanted to purchase several or ten units, but Huo Haiqing ignored them and only selected five agents with large purchase volumes.

However, these people are not fools. The biggest issue in the negotiation is the payment method. The orange factory is in Xiangjiang. It is impossible for these people to pay hundreds of thousands of dollars for an exhibition. If they are cheated, where will they find someone?

In the end, both parties had no choice but to take a step back. The Orange Factory invited agents to inspect the products in Xiangjiang, where they would pay and deliver the goods. All the costs of agents sending people to Xiangjiang for inspections would be borne by the Orange Factory.

This not only solves the delivery problem, but also shows the strength and sincerity of the orange factory to the agents.After all, the normal model is to pay a deposit first and pay the balance a few months later.

In fact, the orange factory can also use Lei Liquan to find a guarantee from Wanguo Baotong Bank, but it is too troublesome. I don’t want to trouble Wanguo Baotong with such a small matter. After all, there is a way to solve it.

After the exhibition, Huo Haiqing left a business backbone named Jiang Bin to set up the Orange Factory Beautiful China office in Los Angeles.He Guoyuan continues his investigation of the game console electronics market in the United States.

Huo Haiqing flew back to Hong Kong overnight to report the results of the Los Angeles Electronics Show to Lei Liquan.

……

In the previous life, from the late 60s to the early 70s, the three major RB department stores, including Daimaru, Matsubanya and Isetan, valued Hong Kong's economic boom and landed in Hong Kong one after another.In the following 10 years, more Japanese capital came to the news. At the peak, there were more than 9 Japanese-owned department stores in Hong Kong, expanding the market share to 60%; even the old department store Wing On Company finally sold [-]% of its shares to RB Department store business.

Yongan Company originally thought that it was a disaster, but the wolf was coming, but they did not expect that the disaster would turn into a blessing. RB Department Store Company brought the advanced management methods of RB retail industry to Yong'an Company. Since then, it has taken on a new look and its turnover has reached a higher level every year.

By the 90s, the turnover of Yong'an Department Store was six times that of Xian Shi, a family-owned store.Originally, the sales of Yongan and Xianshi department stores were similar.

In fact, from the perspective of future generations, the main reason why RB Department Store is so successful is its special emphasis on service.We always put 'customer is God' and 'service first' in the first place.

Seven Days Convenience Store plans to open five stores in Central in July and August. It is almost ready. Lei Liquan feels it is time to bring the RB service concept to Seven Days Convenience Store.

Lei Liquan said at the daily work meeting of Qidian Company.

"If the retail industry wants to successfully break through, it must provide good service. Let customers feel as if they are at home when they visit the store. Take 'customer is God' and 'customer first' to the extreme. Many people do not understand these two sentences. I mean, but you should have all been to Japanese department stores and visited RB last time. What do you think?"

Wang Haisheng, the manager in charge of Seven Days Company, said: "Lei Sheng, what you are talking about, we have experienced some of it in RB and Xiangjiang Japanese shopping malls, but the main reason is that it is only half a month before the business is opened, and I am afraid that it is too late. .”

Lei Liquan said: "We know how to serve. We just use R-capital's service theory to make a qualitative improvement in our services."

In fact, when it comes to service, you first need to have rules and regulations, and a training session to let the store staff understand what they should do. Those who do something wrong will be fined.This is also a long-term, cumulative process.

"First of all, we hired people from RB to train and formulate service specifications and service procedures. Before the Seven Days Convenience Store opened, we conducted a surprise training. From now on, the Human Resources Department will set up a training center and conduct rotating training every month. In the future, everyone will also summarize a set of trainings. It belongs to its own service standards and must have its own philosophy.”

In fact, even if employees learn it, they may not be able to do it.But as long as the company has a clear 'system of rewarding good and punishing evil' and implementing it equally, employees will naturally take it seriously.

If we want employees to have a sense of belonging, this is more realistic, that is, the company's salary level and treatment should be at a higher level in the same industry, and there should be more humanistic care.

Lei Liquan spoke for about an hour or two, digging deep into his memory and telling everyone about some of the service concepts he had heard and experienced in his previous life.

Wang Haisheng and Dai Yongqiang both took notebooks and pens to record.

Finally, Lei Liquan also talked about the issue of commodity procurement.Mentioned that 'quality is the life of an enterprise'.No discounts are allowed on product quality issues.Quality is like character. If problems are found, they will never be tolerated. What should be dealt with must be dealt with strictly.

Also, newly established warehousing, logistics and distribution centers must have their own systems, standards, etc.The 'first in, first out' concept was introduced.

　Being able to win the PK in the first round of testing was only possible because of the strong support of the brothers. The bald head has nothing to repay, only thanks!Today we will enter the second round of trial promotion, please read it, ask for monthly votes, ask for rewards, ask for favorites, and ask for recommendation votes!
　　
　
(End of this chapter)