It is agreed that the 18th line will be top-notch?

Chapter 189 Wrong Idea, Right Answer
Meng Zhi looked at the screen of the phone, and was very surprised to see the content on it.

"Kuguang Company is now recruiting 20 pre-sales customer service staff and 20 after-sales customer service staff..."

There are still many people who want it.

Meng Zhi ignored the pre-sales customer service information that she didn't care about and focused directly on the after-sales customer service recruitment requirements.

"After-sales customer service (20 people) job responsibilities:..."

"Job Requirements: No academic requirements, no work experience requirements, no prior understanding of the company's products, patient and meticulous work, strong sense of responsibility, putting customer needs first, not embarrassing customers, and responding to those who deliberately make things difficult for the company. Customers still maintain an excellent service attitude, and they are good at guiding customers to click the 'refund only' button to meet any needs of customers as much as possible... "

After reading this cognitive requirement, Meng Zhi suddenly felt that her Chinese proficiency was a bit inadequate.

The previous few sentences are easy to understand.

It's the latter requirement, why does it get more and more outrageous the more you look at it?

Good at guiding customers to click "refund only"?Does that mean that refunds are not returned, and the company gives the product to the customer for free?

If it is an unreasonable return and refund due to non-product quality reasons, in most cases, the customer needs to bear the round-trip freight by himself, and the company has no loss on the book.

But if it is only a refund, it will be a big loss.

Because this means that the goods sent out cannot be collected.

"Then what should you do if you encounter someone who maliciously returns the product?"

Meng Zhi was not worried that a rival company would take advantage of this to attack the Kuiguang Group—this kind of big company in the entertainment industry, public relations and legal affairs are not vegetarians.

If a hostile company dares to do this, and Kuiguang Group directly adjusts its after-sales policy, refuses to refund, or only supports returns and refunds, wouldn’t the hostile company have to lose a large amount of shipping costs at once?

But if it is a personal behavior, it is difficult to prevent.

Meng Zhi, who has been doing after-sales customer service for a long time, has a deep feeling about this-the workload brought by a difficult customer is greater than the workload brought by 100 normal users.

What's more, there are now many people who deliberately seek trouble and make things difficult for customer service.

This behavior of Kuaiguang Group is tantamount to telling these people to come and make things difficult for me...

"Could it be that in the early stage of the project, you want to build a good reputation for yourself?"

"It should be like this..."

Meng Zhi guessed it herself, and soon it was no surprise.

These days, if you want to quickly seize the market, it is quite common to lose money and make money at the primary level.

Thinking about it, Meng Zhi turned her attention to the last column, which was the entry of "Salary and Benefits".

"Salary package, uh..."

After silently reading this column of information for a while, Meng Zhi suddenly dropped the phone, sprinted to the computer, turned on the computer, opened the mailbox, updated her resume as quickly as possible, and directly voted to Kui as required. light personnel.

Why not use a mobile phone?
Because mobile phone typing is too slow!
This job salary, I am afraid that if you submit your resume a few hours late, you will be robbed!

In order to make herself look different from other applicants and highlight that she better meets the above requirements, Meng Zhi also added a paragraph at the end of her resume and marked it in bold.

"Reason for being fired from Shangjia: Too attentive to customer service, too considerate of customers."

Don't you just want customer service that obeys customers in everything?
I am!
Choose me choose me choose me!

After the email was successfully sent, Meng Zhi simply washed her hands, cooked the bucket noodles, and planned to find some videos on her mobile phone as electronic mustard while the noodles were still soft.

"Eat and eat, the next thing is to leave to God... What the hell, Kuiguang Group sent a reply?!"

Meng Zhi had just washed his hands and boiled water, and it took him less than 10 minutes to survive, and Kui Guang replied?

What amazing work efficiency is this?

Now Meng Zhi didn't even think about looking for electronic mustard, she didn't even think about eating, so she clicked on the mailbox with a feeling of apprehension.

"Hello, Ms. Meng, after careful screening by the HR department, we believe that you meet our company's recruitment requirements. If you are interested in taking a job, please participate in the interview on..., thank you for your interest in our company!"

"Recorded?!" Meng Zhi was so overjoyed that she almost knocked over the noodle bucket beside her, "Did I be recorded after 10 minutes of careful screening?"

Could it be that from tomorrow onwards, I will also be earning more than [-] yuan a month, working eight hours a day, and taking two days off every week?
That's right, the interview time marked in the email is tomorrow.

Seeing Kuiguang Group seems to be more anxious than myself...

But this should be just a coincidence. If they have a big business, how can they lack a customer service person who has no employment threshold?
And others just invite themselves for an interview, not to say that they are directly admitted.

You can only believe half of what you say in the email.

"You must prepare well for the interview. Some personnel may not know much about after-sales work." Kuiguang Group is an entertainment company, and selling things is considered a sideline. The staff in the personnel department may not know much about it...

……

the next day.

Meng Zhi, who had made some preparations and planned to perform well in front of the company's personnel, was brought into the president's office with a confused look on his face, and saw the very young helmsman of Kuangguang Group.

Until the girl at the front desk quietly left, she still didn't turn her head around.

No, don't you just apply for a customer service?

As for asking the boss of the company to come to the interview in person?

How can I!

"Don't be nervous, I'll just ask you a simple question." Yang Ruoqian was eating a snack in the office yesterday, and accidentally discovered this person who was forced to leave because he cared too much about customers.

He suddenly felt that he was very lucky, and he came to send a pillow when he was sleepy.

Isn't this the talent I urgently need!

Meng Zhi nodded nervously: "You ask."

Although he was extremely tough when facing the former leader, after all, it was online, in the WeChat chat box.

Standing in front of you now is someone who can decide your own destiny!
As long as I can get this job, the pressure in my life will definitely drop dramatically.

Yang Ruoqian asked casually: "If you met a customer who deliberately found fault and asked for a refund, what would you do?"

Meng Zhi didn't answer immediately, but thought quickly in her mind.

Under normal circumstances, all the after-sales customer service can do is to ask to check the integrity of the product, and then return the product for a refund; or refuse to refund for various reasons such as the customer has contaminated the label.

But thinking about the content of the previous job requirements, Meng Zhi felt that such an answer obviously did not meet the requirements of the boss.

Now, Kuiguang Group should be in the stage of burning money to grab the market, cost performance and word of mouth are more important than profit...

Don't be too fussy with customers.

When the market is monopolized by the company in the future, it will be the time to make a lot of money.

So she said: "Let that user find the flaws in the product as much as possible, and guide him to choose 'refund only'?"

Yang Ruoqian was shocked when he heard this - how could there be someone with such a high level of ideological consciousness these days? !

The other employees only gradually understood Kuiguang Group's behavior style after going through a few times of fooling around... But this person named Mengzhi even came to the company for the first time today!

It's almost too late to meet each other.

Why do such talents report to the company now!

Yang Ruoqian nodded in satisfaction: "Go to HR to sign the contract. I will give you the position of customer service supervisor. All customer service personnel in the company are your subordinates. Remember, you must pass on your thoughts to every customer service personnel."

If it weren't for the system's explicit prohibition of intentionally sending products, Yang Ruoqian would have wished to directly close all after-sales channels except for "refund only".

When Meng Zhi heard her boss's reply, she knew that her work was finally settled. At this moment, she almost cheered.

In the future, will you be a high-paying crowd?

And also became a grassroots manager?
Why does it feel as unreal as dreaming...

Meng Zhi has been working for so long, and this is the first time that she can't wait to go to work from the bottom of her heart: "Thank you Mr. Yang! Shall I go to work today?"

At this moment, the phone on the desk rang suddenly.

"Go to work tomorrow, remember to bring a copy of the "Employee Rules" from the front desk when you return home after signing the contract." Yang Ruoqian pressed his hand on the phone, "Take the door when you go out, it's troublesome."

After speaking, Yang Ruoqian answered the phone.

　Dreaming back to 08, Jiang Chen who is about to graduate decides to make a movie!
　　His filming philosophy is: the most suitable person plays the most suitable role.

　　Like a blind sister playing a blind person;
　　The beggar plays the poor;

　　The No. [-] scholar came to play the role of Xueba...

　　What stands out is a truth.

　　
　
(End of this chapter)