Time flies in the world of film and television

Chapter 566 Meeting Xu Hongdou for the First Time

There was nothing to say all the way, and when Han Tao returned to the hotel, he found Li Na and He Xingfu standing at the door of the bathroom, talking to two hotel staff.

After understanding the reason, Han Tao finally knew what was going on. It turned out that He Lucky always needed to ask Li Na for advice because of work problems these two days, so Li Na simply asked her to move in as well.

But today, she just finished taking a shower and was sitting on the toilet to read the information when she was overwhelmed by the stench. Thinking it was her own problem, she hurriedly pressed the toilet to flush.

But the water flow did not remove the smell, but made the stench even stronger, and even the edge of the toilet began to seep.

This made He Lucky not know what to do, so he knocked on the door of Li Na's room next door. After the latter checked, his face turned dark, he walked out of the bathroom, closed the door, and then picked up the room phone to dial out.

After the waiter received the call, he thought it was caused by insufficient cleaning, and hurriedly went to the door to clean the toilet, but the bathroom was still smelly. There was no way for the room manager to go in and clean it again, but he thought it was still not resolved.

In addition, during the cleaning period, the waiter didn't know which muscle was wrong, and wiped the water splashed by the supervisor with a towel.

Although this habit of maintaining hygiene is good, and the towels used by He Lucky are used, but this mistake is not a trivial matter.

So Li Na argued with the other party, but there was a problem with the attitude of the waiter, and the supervisor continued to explain, which made Li Na who was already angry even more angry. This is the top suite in a top hotel, and this kind of problem should not have arisen .

Knowing the reason, Han Tao gave Li Na a calm look, and then said to the supervisor of the hotel room department:

"Well, this matter is big or small, and I won't embarrass you. I will immediately call your leader who can solve the problem."

After all, Han Tao ignored these people, turned around and walked to the living room to sit down. He originally wanted to come back and have a good rest, and think about the problems that Senior Brother Monkey and Sister Ai said. Now the situation is noisy, so we can only wait for it. .

Within a few minutes, three women came in one after the other. The leader was obviously looking for a leader, and walked towards Han Tao and Li Na with great insight and said:
"I'm sorry Mr. Han, I'm sorry two ladies, I'm Xu Hongdou, the room manager, I'm sorry I'm late, please calm down first."

Looking at the room manager with a sincere face, a sincere smile, but very shrewd eyes, Han Tao pointed to the bathroom and said:
"The question of apology will be discussed later, you should go and have a look first."

Hearing this, Xu Hongdou took someone to the bathroom to take a look, then came out immediately, walked up to Han Tao and bowed to apologize:

"Mr. Han, the two ladies, I'm really sorry. We will definitely take care of the trouble and bad check-in experience caused to you."

With a dark face, Li Na glanced at Xu Hongdou, the room manager, and said with a dark face, "Let's accept your apology and tell us your solution?"

Xu Hongdou took out a business card and handed it to Han Tao, then said: "Ma'am, Mr. Han, I will arrange to change rooms for the three of you right away. Even if you change hotels, we will bear the cost. This is my business card. You In the future, you can call me for anything, and I will be there on call."

Li Na looked at Han Tao, but it was useless for him to speak, so she looked directly at Xu Hongdou and continued:

"In addition to this matter, your hotel also has hygiene problems. The service staff even wiped the water table with the guest's towel. I hope you can explain it."

"I'm sorry ma'am, this has brought you an unpleasant stay experience. I sincerely apologize to you, but we have never encountered this kind of thing before. If you have any needs, I can apply to our director. You have to do it until you are satisfied."

Xu Hongdou's attitude is very low. Years of working in hotels have made her used to caring for customers. It is her impeccable meticulousness that climbs up to the position of room manager step by step. Maybe soon will become the Deputy Director.

"That means you can't be the master, right? You mean there are people above you, and we have to wait for your director to come and deal with this matter?"

"You misunderstood, ma'am, I didn't mean that. In order to express our apologies, I planned to upgrade the rooms of a few of you immediately, but you have already stayed in the best suite. Can you give this compensation to your friends?

Or you can save this compensation, and you and your friends can upgrade the room for free as long as you stay in our company's hotels in the future.

At the same time, we will seriously deal with the relevant personnel and give you a satisfactory answer. I also prepared cash coupons for the downstairs spa for the two ladies and Mr. Han. They can come to our downstairs spa for free after work . "

Xu Hongdou was also very angry that the waiter took the towel that needed to be replaced to wipe the sink and was seen by the customer.

This is a top-notch hotel. Even the face towels that have been replaced should not be used to wipe the sink. After all, the sink is very dirty and contains a lot of bacteria. Even if it is cleaned in time later, there will still be residual bacteria.

And as a service industry, Xu Hongdou knows that no matter what the reason, as long as a customer complains, the hotel should bear the responsibility.

What's more, the smell of the toilet was the first, and it seemed that the management of the hotel was not in place, so Xu Hongdou kept smiling, hoping to calm the anger of Han Tao and others.

Li Na is not good at embarrassing her when people talk to such an extent, let alone Han Tao, so he nodded and said:

"Then let's do this first, hurry up and change the room."

"No problem, thank you Mr. Han for your understanding, and thank you two ladies for your understanding. Please take the important items away. I will let the porter come over to carry the luggage now. The three of you will follow me to rest first."

With Han Tao's approval, Xu Hongdou quickly arranged for someone to change rooms for Han Tao, and she was constantly rejoicing. Fortunately, the other two top-level suites were not booked today, otherwise it would be difficult to deal with business.

Soon, all the things belonging to Han Tao and the others were moved to another suite, and even the placement of the items was almost exactly the same as in the room just now.

After leaving the room where Han Tao was staying, Xu Hongdou breathed a sigh of relief. Han Tao is one of the most expensive VIP customers, and his membership level is very rare, so she, the room manager, had to pay more attention.

And this kind of thing is indeed their problem. As for Li Na's anger, she can understand that anyone who encounters this kind of thing will be unhappy.

After all, the cost of one night is more than a year's salary of others. Don't mention the problem, even if there is nothing wrong, it will not be comfortable for the guests to passively change from one room to another, so they must provide attentive service.

Therefore, after she came out, she didn't care about not having a good rest for several days, and hurriedly arranged for someone to find the reason for the smelly toilet, and even supervised it herself.

It wasn't until everything was arranged and the reason for the smelly toilet was found out that she reported to the director and responded to the situation in time, and then went back to her office to take a rest.

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(End of this chapter)