The boy in the rebirth

Chapter 57 New Customer Service

On the way Jiang Mu came, many sections of the road were being repaired, causing buses and taxis to detour.

It also took Jiang Mu twice as long as usual, and he walked a long way to the store.

"You're here. What happened on the way? Are you here so late?" Jiang Jing asked.

"There's a traffic jam on the road, and some sections of the road have been closed. It's probably necessary to improve the appearance of the city." Jiang Mu explained.

"Oh, it seems that I heard that the torch is coming to our place." Jiang Jing thought for a while and asked, "The sales have plummeted in the past two days. Do you know what's going on?"

"I saw it during the replay last night, and it was because there were two more bad reviews."

After Jiang Mu finished speaking, he took a look at the beautiful woman next to Jiang Jing.

As soon as he entered the door, he saw a girl in hot pants sitting next to Jiang Jing. She had black and beautiful hair in a shawl, and her hair looked surprisingly good, fluffy and slightly wavy.
This reminded Jiang Mu of the catchphrase "Scumbag man with hot tin foil, scumbag girl with big waves" a few years later.

In the popular era when young people in the streets and alleys are keen on ironing tin foil, girls in their early 20s who generally like to wear shawls and big waves will passively be named this way.

Although she was sitting, she seemed to have slender legs, and she seemed to be slightly taller than Jiang Jing, so she was a little curled up in front of the counter. Jiang Mu reckoned that she was the candidate for today's job.

"Ah? Are the bad reviews so serious? I was thinking that we have so many good reviews, and one or two bad reviews is nothing to worry about!" Only then did Jiang Jing realize that the reason for the sudden drop in sales was here.

"Let me tell you this! One bad review can almost kill a thousand good reviews!" Jiang Mu said.

"What can we do then?"

"Let the customer delete it!"

"Well, yes! Calling the customer is nothing more than an apology, giving the merchant a profit, and giving them some compensation." The girl beside Jiang Jing said at this moment.

Jiang Jing nodded, finally remembered that there was still business to do, then pointed to Jiang Mu and introduced: "Lili, this is our sunny and handsome little boss, Jiang Mu."

"You can say that I am a sunny and handsome boy, or you can introduce that I am young and promising, but please, can you not add the word 'small' in front of the boss?"

Jiang Mu is a bit more truthful, I don't know the reason, maybe men generally don't like to hear that small word when they are introduced!

"Wow, Mr. Jiang is so young!" Hearing this, Na Lili put her hand to her mouth and said with a very surprised expression.

"Why don't you say you can become friends with my sister? Such eloquence and such good looks! It's awesome!" Jiang Mu smiled, and he had greeted her.

"This is Zhang Yili, my classmate and best friend in high school. She has been articulate and eloquent since she was a child."

Then Jiang Jing supported the shoulder of the girl beside her, and said: "She just came back a few days ago, and then I thought that the conditional treatment we offered was okay, no, it's better to be good to others than to be good to yourself. This sister, I am good at it." Make up your mind, brother, you won’t blame me, will you?”

"Are you sure it's fine?" Jiang Mu also gave Jiang Jing enough face in this regard, "And this is our common shop and business!"

"As the old saying goes, need just the world, the world has the world!"

"What do you mean?" Jiang Jing turned her head to look at Zhang Yili, a little confused.

"If I heard correctly, he just said, what's yours is mine, and what's mine is mine!"

Zhang Yili smiled slightly, she was very satisfied with her translation.

"Oh! That's right!" Jiang Jing sighed. Anyway, Jiang Mu's kung fu has already entered the room, and she can't take advantage of it.

"How about that bad review? Do you want to solve it?" This classmate Zhang Yili asked before the training started.

"Huh?" Hearing this, Jiang Mu felt that this sister was interesting, so he asked, "By the way, Sister Lili, you have done this business before. What kind of business is it mainly involved in?"

"When I was working in Guangzhou and Shenzhen, I did telephone customer service, and I also did training on e-commerce customer service. In fact, customer service and other jobs are similar."

Jiang Mu nodded: "Well, it makes sense! Then why did you come back?"

"Hi! The family is pressing to get married, so why don't you come back to go on a blind date? Wait until you find a partner, and then go out to work to earn money! Double-oared boating is better than single-oared rowing!"

"It's such a rationale!"

Jiang Mu thought about it now, or let her try it out, so that she would know if it was a mule or a horse.

"Sister Jing, the order from the customer with bad reviews has been transferred, you can try it for Sister Lili!"

"Is it possible?" Jiang Jing turned her head and asked Zhang Yili at this moment.

"As long as the boss is willing to give the client a profit, there should be no problem!" Zhang Yili said confidently.

……

The phone is connected.

"Hello!" A man's voice said on the phone.

"Hello, I'm Lili, the customer service agent of the Taobao shop that you bought recently."

"I saw that you bought a set of clothes on our platform and gave a bad review. Is there any quality problem? If so, we can refund it." Zhang Yili pressed the speakerphone.

"There's nothing wrong with clothes!"

"Uh? If the quality and size of the product are OK, what is the problem that caused you to give a bad review? Can you tell us about it, and we can help you solve it!"

"I bought clothes from your store for my girlfriend. I originally wanted to give her a gift, but on the day I gave it to her, she broke up with me. Can you solve it for me?"

"Honey, if she doesn't like the clothes you bought, we can return them for free within seven days!"

"How can I return the clothes after giving them away? Besides, she didn't say she didn't like it..."

Hearing that this person's tone was playful, Zhang Yili hurriedly said, "Oh, this... Dear, this reason should not be directly related to the products in our shop, right?"

"It doesn't matter, but I don't care! I'm just angry, you can figure it out!"

At this moment, Jiang Mu took out a piece of paper beside him and wrote down the amount of interest. Zhang Yili understood after reading it, and said directly:

"Here, I will give you a 10 yuan shipping red envelope refund for your account, and a 50 yuan discount voucher that can be deducted in our store at any time. Do you think it is okay?"

"What? Do you think it's so simple that you can offset the pain of my lovelorn with just a few dozen dollars?"

"My dear, what can I do to calm you down? Did you and your girlfriend break up because of a quarrel?" Zhang Yili didn't know what to do, she could only continue to pretend to be a grandson and asked.

"Hey!" The man took a deep breath and said, "Seeing how sincere your attitude is, that's it. You can chat with me. If you have a good chat, I'll delete the bad review."

When Jiang Mu heard it, this fucking thing, I have to be an emotional radio station for him to relieve boredom?

(End of this chapter)