secretary in gold

Chapter 40 Scandal!

The hotel was hacked?

The business of the hotel is to open its doors to welcome guests from all over the world. It is inevitable that there will be some omissions to welcome and send guests every day.Some people complain that the hotel staff’s service attitude is not good, some people complain that the hotel is unwilling to take responsibility for missing items, some people complain that the hotel’s food is unpalatable, some people complain that they booked a double-bed room but they can only give double standards, and some people complain that the room settings are outdated and cannot take a shower hot water blah blah blah.

Some people complained, and more people gave good reviews.

The public relations department of the hotel will conduct a follow-up visit to the complainant, inquire about the specific situation, offer a sincere apology and propose compensation measures, send some small gifts or return double points, which can almost settle the matter.

However, the colleagues from the public relations department called me specifically at this time, which proved that the situation was very serious, and it was not something they could easily solve.

"What's the situation?" Tang Ye asked aloud.

"There was a Weibo celebrity named 'Hua Xiaorong' who released a video revealing the chaos in the hotel. Seventeen star hotels were on the list, and our Junya Hotel Garden Store was among them. By seventh it was very bad for us"

"I see." Tang Ye's heart sank suddenly, and he said in a deep voice, "You sent me the link to the breaking news. Did Mr. Song notify you?"

"It has been notified, Mr. Song is on his way back to the hotel."

"Okay, I'll go back now." Tang Ye said out loud.

After hanging up the phone, Tang Ye immediately opened Weibo, and found that during their phone conversation, the news of 'star hotel chaos' had rushed to the fifth place in the trending search.

And, as more and more people take notice, it's moving forward at breakneck speed.

Tang Ye estimated that it would reach the top of the hot list in less than half an hour.

At that time, it was the attention of the whole people.

Tang Ye found Hua Xiaorong's Weibo among related topics, and after clicking on it, the first post on the home page was the breaking news video.The data displayed on the video indicates that it has been watched by more than 2000 million people, reposted by 15, and commented by 47.
This is quite scary data.

Tang Ye clicked on the video and found that it contained secret filming clips of various hotels.

The first one to appear was a star-rated hotel in Bihai. The service staff directly collected disposable cups from the trash can, and the contents made people extremely uncomfortable.

The second one appeared in a star hotel in Los Angeles. The hotel staff used the bath towels of the guests to wipe the electronic toilet.

third house.
fourth house.
The Garden Branch of Junya Hotel appeared in the sixth place. In the video, the waiter picked up the dirty bath towel on the floor and wiped the mug, washbasin and mirror, while another waiter wiped the wine glass and coffee cup with a dirty rag.

After wiping, they did not perform any cleaning and disinfection, and put them back neatly and neatly.

Then, they go to fold the bedding and carpet to vacuum, which means that the previous work has been completed.

I don't know if it was because of his own hotel, but Tang Ye felt that this paragraph was very long.Compared with other hotels, Junya Group Garden Store is given more camera time.

Tang Ye didn't stop there, but watched the whole breaking news video.

After watching the video, turn to the comments section below.

"It's disgusting, it's really disgusting, it made Lauzi vomit."

"Charge so much money and provide such a service? Is this the star service they advertise?"

"My God, there are so many hotels that I used to stay in, block them, block them all."

"To ask them for an explanation is simply too much deception? Isn't it said that consumers are God? Is this the attitude towards God?"

"I was so angry at first, but I became even more angry when I thought that I had never lived in any of the above families because of poverty."

-------
Tang Ye closed his phone, looked at Zhang Ruiqiu and Zhao Juntao and said, "You guys go eat first, I'll go to the company to deal with some things."

Zhang Ruiqiu and Zhao Juntao already knew what happened when Tang Ye watched the video.They also turned on their phones and checked the news for a while.

Hearing that Tang Ye said that he was going to the company now, Zhang Ruiqiu got up immediately, went to the kitchen to rummage for a while, took out an insulated lunch box, took some of Tang Ye's favorite dishes, and filled two spoonfuls of rice go in.

Then he put the lunch box into Tang Ye's backpack, and said to him: "You find time to have a bite, don't starve your stomach."

Zhao Juntao also ran to get a few pieces of dark chocolate and stuffed them into Tang Ye's backpack, and said, "If you don't have time to eat, eat two pieces of chocolate on the way. It's very useful. One piece can almost last a day."

"Okay, eat quickly. You don't have to wait for me." Tang Ye was grateful for being taken care of by the two of them. He took the backpack containing the lunch box and chocolates in his hand, went to the shoe cabinet to change his sneakers, and left.

Time was running out, and he didn't have time to change into formal clothes.

When Tang Ye arrived at the company by taxi, Song Qingxin had already arrived one step ahead of time, and was convening a meeting with all the staff of the public relations department to discuss the countermeasures.

"How's the situation?" Tang Ye put the bag on the chair, walked up to Song Qingxin and asked aloud.

Song Qingxin was also wearing a white sportswear, she seemed to be exercising just now, and rushed over immediately after receiving the call.

"I'm communicating with Weibo." Song Qingxin said with a serious face, "They said that there are too many people paying attention to this matter, and there is no way to reduce the heat."

Song Qingxin was extremely depressed. She was the general manager of Junya Hotel Garden Store. She was the first person responsible for such a scandal in the hotel.

She took office during the scandal of the former general manager Kabilo. At that time, Junya Group’s garden store was in a bad situation where everyone shouted and beat rats crossing the street. After she took office, she made a wonderful operation and completely reversed the public reputation The bad image of the hotel has eliminated all kinds of infamy in the society, making Junya Hotel a boutique hotel preferred by customers again.

How long has it been since that happened?Now Junya Group is once again in this predicament.

Although Hua Xiaorong exposed more than a dozen hotels at one time, this does not mean that the public does not pay attention to individuals. Song Qingxin has seen Weibo comments, and many people have called her a femme fatale, saying that she She gave birth to a good skin, but the things she did were so disgusting...
As a person involved, I know how painful this kind of thing is.

In this short period of time, Song Qingxin has already received calls from several directors of the group.Fortunately, she has a special status, and everyone treated her politely and asked her to solve the problem as soon as possible.

If it's another general manager, I'm afraid the higher-ups will yell at him, set a deadline for him, and then leave if he can't do it well.
Song Qingxin's name comes from "the heart is as light as a feather", but when encountering such incidents one after another, how can the heart be as light as a feather?

"How did other families handle it?" Tang Ye asked.

Hua Xiaorong's video broke the news and involved [-] star-rated hotels. If there is a particularly good homework, they don't mind copying a copy.

After all, public relations methods are just a few common methods.Either you copy me, or I copy you.It's hard to come up with new tricks.

"Park Hotel and Waldog have already apologized." Song Qingxin said out loud.

Tang Ye frowned, and said: "This is tantamount to publicly admitting the truth of this incident, and it was indeed caused by my own poor management. They apologized to the public and confirmed our charges, indirectly proving the truth of the video revelations. sex……"

"There is no way." Zhang Ying, the manager of the public relations department, said: "If it is just a text that broke the news, we can fight back, or pretend that nothing happened but they secretly took videos, there are pictures and the truth, the evidence is solid. , what else can we do without apologizing?"

Song Qingxin nodded and said: "If the other companies apologize, but we, Junya, don't apologize, I'm afraid the public will vent all their anger on us and accuse us of doing something wrong and being so arrogant. Then the situation will be even worse, and it will be impossible to save him at that time.”

"Have you asked the cleaning department if the video clips were actually filmed in our hotel?" Tang Ye asked aloud.

"After investigation, we asked the two staff members who appeared in the video, and they said that they had never done such a thing. But the room scene in the video is indeed the decoration style of our hotel, and the towel coasters are also They all have our hotel's logo pattern," Zhang Ying said aloud.

The room is a hotel room, the staff is the hotel staff, and the towels and rags that are wiped also have the hotel logo on them.
If not our hotel, where else could it be?
Although he felt that Tang Ye's question was a bit childish, he still answered it patiently.

No way, who made him the general manager's 'secret'?

The question Tang Ye asked was the general manager Song Qingxin asking him a question.

As the manager of the public relations department, he is not as important as Tang Ye in front of Song Qingxin, so he still has some self-knowledge.

Tang Ye nodded to Zhang Ying, indicating that he understood the situation, then turned his eyes to Song Qingxin, and said seriously: "I have been watching this video repeatedly on the way here, and I have watched a lot of the one about our hotel. all over."

"I think there's something wrong with the video."

(ps: Ask for a monthly ticket! Ask for a recommendation ticket! Ask for everything! Uh, if you are willing to give it!)
(End of this chapter)