industrial overlord

Chapter 270 Grandpa and Grandma
The Spring Festival in 1986 is coming, and there is a scene of joy everywhere.

Although prices have risen by nearly 10 points in the past year, and at this time of the year, the cloud of economic adjustment is hitting many companies, but generally speaking, the lives of ordinary people are getting better day by day.Everyone scolded the price of goods and the social atmosphere, while carrying their bulging wallets, they bought new year's goods in large and small bags on the street.

In the Jiankang home appliance mall in Nanjing, An Yan was sitting in the office, happily sorting out the reports handed in by various counters.In just half a year since its opening, the mall's turnover has reached 8000 million. Based on the 8% gross profit rate, the annual gross profit will reach tens of millions.You know, this is just the beginning.

"Manager An, Manager Shao is here." The little secretary opened the door and brought a middle-aged man into An Yan's office. An Yan recognized him as Hongwei Electromechanical Company in Linxing County, East Zhejiang Province in Jiankang Mall. The sales representative is Shao Guangzhi.

"Manager Shao is here, please sit down." An Yan greeted calmly.

Shao Guangzhi sat down on the sofa and said timidly, "Manager An, are you looking for me?"

An Yan put down the materials in his hand and said, "That's right, I'm looking for you. The mall asked you to deal with the quarrel between your salesman and the customer the day before yesterday. How are you thinking now?"

Shao Guangzhi said: "Manager An, we have already investigated this matter in detail. The responsibility belongs to both parties, and we cannot just say that it is our salesman's responsibility."

"Look at the wall, what's written here." An Yan pointed to a large piece of paper pasted on the wall opposite Shao Guangzhi, and said.On that big piece of paper was written a sentence that An Yan learned from Lin Zhenhua:

Number one, the customer is always right; number two, if the customer is wrong, see #[-].

Shao Guangzhi looked up and said, "We already knew about this, but..."

"But what?" An Yan asked.

"This time, it's really the customer who has a problem. Listen to me, the customer is a farmer in the suburbs of Nanjing. He made a little money growing vegetables. He bought a washing machine at our counter and went back to do laundry. His clothes It was covered with mud, and it was not rinsed beforehand. As a result, when washing, the tank was full of mud, which broke the machine. Do you think this is his own problem?"

An Yan said: "I want to ask, when you sold washing machines, did you say that you can't wash clothes with mud?"

"I didn't say this, but everyone knows it."

"Who says everyone knows? Doesn't this farmer not know?" An Yan said, "Secondly, even if the problem lies with the customer, what's the matter if your salesman quarrels with them?"

"It's because he's unreasonable. We can't help it...Of course, our salesman has a bit of a temper." Shao Guangzhi said with his head down.

An Yan refused to let go: "Big temper? If you have a big temper, you can say that you are a country bumpkin, that you are not worthy of buying appliances in Jiankang Mall? Who gave you the right to stop 8 million farmers in my Jiankang Mall? outside?"

"This... is indeed our fault."

"Okay, so what are you going to do with this?"

"We intend to internally educate salespeople on criticism."

"No." An Yan said, "We have issued repeated orders and orders, and conflicts with customers are absolutely not allowed. All counters that conflict with customers need to write a written review and post it in a conspicuous place outside the counter for at least a week. You also know this rule."

"Isn't this unnecessary?" Shao Guangzhi's expression turned ugly, "Manager An, our Hongwei Company is also a big company, if you do this, we will lose face."

An Yan said: "The face is given by yourself. If you offend the customers, you have already lost face. If you don't adopt an attitude, you will only lose more face in the end. The customer is God, this is the rule of our Jiankang Mall , Whether you are a big company or a small company, you must abide by it.”

Shao Guangzhi shook his head: "We can't do this. Manager An, don't blame me for not giving you face, let us expose our family ugliness, we can't do it."

An Yan forced her to ask, "Why, you mean you won't do it?"

"Don't do it."

"Well, I'll do it for you. I'll have someone post a notice at the entrance of the mall, explaining that there was a dispute with a customer at the counter of your Hongwei Company, and give a notice of criticism. Are you going to expose your family's scandals, or wait for the mall to replace you?" You tell me, you can choose yourself." An Yan said bluntly.

Shao Guangzhi became anxious: "Manager An, are you making a fuss over a molehill? He is just a countryman, and we have already arranged for someone to repair it for him. You are still so fussy, do you mean to make things difficult for us?"

An Yan said: "Manager Shao, this is not a fuss. It is related to the reputation of Jiankang Mall. Everyone in Nanjing knows that the slogan of Jiankang Mall is to feel at home and treat customers as God. If this kind of quarrel with customers If things are not dealt with, the reputation we have worked so hard to build will be in vain. This is a matter of principle, and there is no way I can back down."

Shao Guangzhi said: "Manager An, to be honest, I can't afford to lose face. If you insist on doing this, then we have no choice but to stay here. To be honest, Hongwei Electric is also a well-known brand, and we don't have to be in You can sell it here."

An Yan sneered, picked up the phone on the table, and dialed a number directly.

"Hello, is this Manager Yuan? I'm An Yan from Nanjing Jiankang Home Appliances Mall." An Yan said into the receiver.

The person who answered the phone was Yuan Wei, the boss of Hongwei Electromechanical Company. He had fought against Lin Zhenhua because of the counterfeit Wuye fan, and then he became Lin Zhenhua's staunch ally.Because of Lin Zhenhua's relationship, Hongwei Home Appliances became one of the first brands to enter Jiankang Mall, and Yuan Wei and An Yan also had a one-sided acquaintance.

"Manager An, I'm Yuan Wei, happy new year." Yuan Wei replied.

"Hehe, Manager Yuan, happy new year, my little sister is here to wish you an early New Year." An Yan first said politely.

"Happy New Year, Miss An, Big Brother Yuan has prepared a New Year's gift for you." Yuan Wei also said enthusiastically.

After the two parties greeted each other, An Yan got to the point. In front of Shao Guangzhi, she introduced the matter to Yuan Wei one by one, and finally said: "Manager Yuan, the younger sister does have her own reasons for this matter. Difficulty, if your company really feels that it can't afford to lose face, then my little sister can't do anything about it, we can't keep you as a small temple."

"Where is that, Xiaomei An's words are slapping big brother in the face. You are such a big mall, people can't get in even if they want to, so how can we be willing to leave. Little sister, you give big brother this face, I will come and talk to Xiao Shao Say it." Yuan Wei immediately clarified his position.

Shao Guangzhi answered the phone with a bitter face, and before he could say anything, Yuan Wei reprimanded him on the other end: "Xiao Shao, what the hell are you doing! How dare you say something like moving out of Jiankang Mall, your brain is in trouble It's water!"

An Yan cleverly evaded when Shao Guangzhi answered the phone, allowing Shao Guangzhi to tell the truth to Yuan Wei.Hearing Yuan Wei's reprimand, Shao Guangzhi argued: "Manager Yuan, this matter is really embarrassing for us. This time we started this time, and this Manager An doesn't know how he will make things difficult for us in the future. I think, Our Hongwei Electric is not a small brand, why bother to be angry with her?"

"Your mother, Xipi!" Yuan Wei uttered a curse from Eastern Zhejiang Province, "If you said that half a year ago, it was justified. Now you dare to say that, don't you have a brain? Do you know the reputation of Jiankang Appliances now? How popular is Hongwei Electric? I’ve heard people say it in Dongzhe, and now every electrical appliance company is proud that their products can be sold in Jiankang Appliances. Whose brand can’t enter Jiankang? Home appliances, people will doubt whether there is a quality problem. At this time, you dare to withdraw and threaten others?"

"I don't really want to retire." Shao Guangzhi was sweating profusely.He knew that Yuan Wei was telling the truth. Jiankang Home Appliances, which was begging everyone to enter the market half a year ago, is no longer what it used to be. There is indeed such a concept in the Nanjing market that they think they cannot enter the market. The home appliances in Jiankang Mall must be of insufficient grade or of defective quality.Since there is only one hypermarket like Jiankang Home Appliances in the country, this demonstration effect has even affected other provinces and cities.

"Let me tell you, you apologize to Manager An immediately, and you do what she tells you, do you understand?" Yuan Wei yelled on the phone.

"I understand, I understand." Shao Guangzhi was completely honest this time, and the boss didn't support him anymore, so how could he have the confidence to challenge An Yan.

After Shao Guangzhi put down the phone, An Yan came in with a smile, and asked as soon as he entered, "How is it, Manager Shao, have you considered it?"

Shao Guangzhi replied honestly: "Think it over, Manager An's criticism is right, I will ask the salesman to write a review when I go back, and it must be posted on the most conspicuous place on the counter."

"That's great, thank you so much for Manager Shao's cooperation." An Yan said with a smile, "By the way, your Hongwei Electric's sales performance in the past six months has been very good, and our mall is preparing to send you a certificate of award. When we are done, we will send it to your counter."

"Then thank you, Manager An." Shao Guangzhi walked out of An Yan's office humbly.He secretly smiled wryly in his heart: This young and beautiful girl has really strong wrists. If you slap her and give her a sweet date, it's no wonder that so many home appliance companies are being played around by her new mall.

After sending Shao Guangzhi away, An Yan packed up her things, explained to the secretary, and left the mall in a hurry, heading home.She remembered what the nanny told her yesterday. Two old people, a man and a woman, dragged Xiao Hei in the park and talked a lot.An Yan wanted to see with her own eyes whether these two people would come today, and whether he still remembered what he told Xiao Hei.

In the middle of the street park by Qingliang Mountain, the little nanny was playing with Xiao Hei, a couple in their fifties came over, one of the women walked up to Xiao Hei, knelt down, and yelled softly at Xiao Hei Said: "Xiao Hei, do you still know grandma?"

Xiao Hei stopped, nodded to the woman, and said, "I know."

"Hey, you're so good, call me grandma." The woman said.

Xiao Hei shook his head and said, "I won't bark."

"Why?" The woman looked a little disappointed.

Xiao Hei said seriously: "Mom said, you are not grandma, you are grandma."

"What did you say?" The woman took Xiao Hei's hand excitedly, "Who did you say taught you?"

Xiao Hei said: "Mother told me yesterday that you are grandma and he is grandpa."

"Xiao Hei is so good!" The woman wept with joy.

This woman is An Yan's mother, and the one next to her is An Yan's father, An Dongyao.An Yan didn't go home for two years in a row, nor did she communicate with her family, and the two elders of the An family were always concerned about her.An Dongyao said that he did not recognize this daughter, but in private he entrusted his subordinates in Nanjing to help them understand An Yan's situation and keep him informed.

This time, the old couple came to Nanjing to secretly see their daughter and grandson.Hearing that Xiao Hei would play in the small park every day, the couple made a special trip to wait here.Yesterday, the couple met Xiao Hei once. After returning to the guest house, they were worried all night, so they came again today.What they never expected was that Xiao Hei would say such a sentence.

"Xiao Hei, go and call grandpa." An's mother pushed Xiao Hei in front of An Dongyao.

"Grandpa." Xiao Hei stepped forward and obediently called to An Dongyao.In Xiao Hei's heart, he didn't know what grandpa and grandma meant, but his mother taught him countless times yesterday, so he remembered it by heart.

An Dongyao was still putting on an air of indifference, but Xiao Hei's immature "Grandpa" suddenly broke his reserve. He squatted down, hugged Xiao He, and his eyes were moist.

Yes, he could be so domineering in front of An Yan, yelling so hard that he didn't recognize this daughter.However, he couldn't resist Xiao Hei's soft "Grandpa".

"Xiao Hei, this is the New Year's money given to you by grandpa, take it quickly." An Dongyao took out a stack of brand new banknotes from his pocket, and stuffed them into Xiao Hei's hands.

"Uncle, we can't take this money, the eldest sister will blame me." The little nanny stepped forward to intervene.The day before, An Yan had told her not to stop Xiao Hei from interacting with the couple, but it seemed inappropriate for the other party to give Xiao Hei so much money at once.

"Girl, didn't you hear what Xiao Hei called us?" Mother An Yan reminded the babysitter.

"Ah?" The babysitter finally came to her senses.God, Xiao Hei's grandparents, these are clearly Sister An's parents.

"Uncle, Auntie, then you go and sit at home, the elder sister is going to work now, she will come home at night." The little nanny warmly invited.

An Yan's mother looked at An Dongyao, An Dongyao hugged Xiao Hei, shook his head at her, and said: "Forget it, Yan Zi already knows we are coming, if she wants to see us, she won't hide. I Think, if Fengzi doesn't come back, she won't forgive us for a day."

"I know, Fengzi is my father." Xiao Hei said while playing with An Dongyao's beard curiously.

"Yes, Fengzi is your father." An Dongyao said lovingly, "Xiao Hei, after your father comes back, you and your parents will go back to see your grandparents, okay?"

"Okay." Xiao Hei nodded solemnly and said.

Behind a tree on the opposite side of the road, An Yan stared at this scene of being fond of grandchildren.She held a handkerchief tightly in her mouth to keep herself from crying.Tears were already running down her face.

　... Chengzi wishes everyone a happy new year in Hero City.

　　
　
(End of this chapter)